Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Keystone Advisors is looking for a Manager of Financial Counseling to join our team supporting one of our healthcare clients in Chicago, IL.

JOB SUMMARY The Manager of Financial Counselling is a position with responsibility for expanding on and implementing leading practice financial counselling protocols in the organization. This position is responsible for the growth, training, development, maintenance of performance of financial counselling staff and management. This position also oversees outsourced services related to financial counselling, including vendor management for charity care.

TYPICAL DUTIES

Collaborates with the Department Leadership in developing the overall strategy for the standardization of financial counselling services across Cook County Health (CCH).

Provides direction to financial counselling supervisors and staff.

Ensures that financial counselling processes and services are continuously monitored for quality and efficiency. Engages in process and quality improvement activities.

Enhance and maintain own professional growth and development through participation in relevant educational programs, literature, in-service meetings, workshops and seminars.

Provides information and input on the implication of policies and procedures being formulated and recommends specific action.

Approves policies, procedures and budgets.

Understands/interprets compliance regulations, standards and directives regarding governmental / regulatory agencies and/or third-party payers and how these regulations affect patient access.

Actively participates in department and hospital committees, as well as in special projects.

Engages in daily contact with financial counselling supervisors, weekly contact with all financial counselling staff, external eligibility agencies,

Works to achieve 100% financial screening for all uninsured scheduled inpatients and high dollar outpatients. Standardized processes for financial screening across the organization, including admissions, outpatient ambulatory areas, clinics and ED for all facilities. Improved collection of copays and deductibles for all scheduled admissions and high dollar outpatient areas.

Adheres to all CCH and facility policies and procedures, including but not limited to code of ethics, hospital identification requirements and dress code policy.

Adheres to and supports the mission, vision, values, goals and objectives of CCH.

Completes annual educational requirements.

Maintains and complies with regulatory requirements.

Participates in hiring process, including interviewing for Financial Counselling department.

Performs other duties as assigned

MINIMUM QUALIFICATIONS

High school diploma or equivalent with six (6) years of experience within patient access or patient accounting OR

Bachelor’s degree from an accredited college or university with three (3) years of experience within patient access or patient accounting

Three (3) years of supervisory experience

PREFERRED QUALIFICATIONS

Membership with the Healthcare Financial Management Association

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

Knowledge of the following software programs: Windows based software including Word,

PowerPoint, and Excel

Understanding of Federal, State, Local, and Agency healthcare laws, standards and financial Regulations

Strong interpersonal skills and team skills, ability to communicate well with individuals, and in group settings, ability to communicate with diverse population and people from various backgrounds

Demonstrates sensitivity and respect in working with patients

Written and verbal communication, ability to prepare reports and make presentations

Analytical skills, problem solving skills

Conflict management skills

Strong decision-making skills and ability to use professional judgment

Attention to detail

Work to deadlines

Strong project management skills

Compensation Package:

Competitive Salary

Paid Time Off

Health, Vision & Dental Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

401 (K) with company match

Life Insurance