Job Description

RETURN MERCHANDISE AUTHORIZATION (RMA), RETURN AUTHORIZATION (RA) or RETURN GOODS AUTHORIZATION (RGA) is a part of the process of RETURNING a product to receive a refund, replacement, or repair during the product's warranty period.

ABOUT US: Focus is proud to be one of the few dedicated manufacturers of landscape lighting products in the industry. FOCUS offers the largest, most extensive product line -- multiple finishes, materials, voltages, light sources and accessories. Just about any exterior application can be completed by FOCUS.

Immediate need for an RGA/RMA Coordinator seeking a fast paced environment and high volume accounts to support. Excellent communication, organization and follow up skills will be keys to success in this dynamic, family-oriented organization.

Will be responsible for processing RGA/RMA requests. Managing the returned goods, and looking up order information to ensure accuracy. Communicate with customers on RGA discrepancies- working closely with customer service. Train receiving counterparts to ensure RGA coverage.

SKILLS/QUALIFICATIONS:

• Strong knowledge of intuitive software.

• 3 years Manufacturing Industry Experience.

• Ability to work independently, prioritize and problem solve in a fast pace environment and to provide superior customer service to both external and internal customers and staff.

• Ability to multi-task and prioritize work.

• Strong project management skills.

• Excellent communication skills in both verbal and written.

• Works well within a team and independently.

• Strong attention to detail and accuracy.

• Professional written and verbal communication skills

• Understanding of time sensitivity

Competitive compensation and benefits package

If you re looking for a unique, exciting career with variety and potential for growth, apply today!

JOB TYPE: Full-time

EXPERIENCE:

• Intuitive Software: 3 years (Preferred)
• Manufacturing: 3 years (Preferred)

EDUCATION:

• High school or equivalent (Required)