Community Leader

Maple Street Biscuit Company (MSBC) is a fast-casual breakfast and lunch restaurant. We have a mission to help people, serve others, and be a part of the community and we operate on four (4) core principles: Comfort Food with a Modern Twist Made Consistently, Gracious Service, Immaculately Clean, and Sustainable Business.

MSBC is looking for a Community Leader (CL) in our James Island and Mt. Pleasant Community Stores. The CL is responsible for leading the operations and developing the people responsible for all the food, beverage, and retail at our James Island and Mt. Pleasant Community Stores.

Role Specifications

Internal and External Guest Focus, Developing Winning Teams, Seeing the Bigger Picture, Innovating and Improving and Delivering Results

Operations

Has strong attention to detail

Responsible for guest experience both in and outside the building

Holds team accountable to steps of service to deliver great guest experience

Ensures team members have the tools necessary to complete their jobs

Ensures quality standards are maintained at all times

Builds and maintains strong relationships with their Mission Coach, guests, and subcontractors

Regularly obtains feedback from guests to improve operations

Supports and communicates Company initiatives

Respond and assist in any guest service issues

Ensures that daily walkthroughs are being conducted in both FOH and BOH daily

Ensures all operations comply with Maple Street Biscuit Company guidelines

Creates and executes marketing plan to build sales within their community

Holds and documents weekly meetings with their team with the goal to be informational, fact finding, idea generating and problem solving in an effort to regularly obtain feedback to improve operations

Finance

Achieves daily sales while focusing on intentionally growing sales year over year

Implements cost controls as needed to achieve positive financial results

Submits weekly forecast

Owner of location P&L and EBITDA expectations

Achieves assigned budget goals

Oversees execution of required daily reporting

Oversees completion of required reports and compiles month end reporting

Controls

Thoroughly and accurately uses applicable MSBC systems (Margin Edge, Revel, FusionPrep and more)

Ensures that all security, safety and sanitation standards are achieved

Employs good safety and sanitation practices

Follows and enforces responsible alcohol service policies

Ensures team members adhere to Maple Street Biscuit Company guidelines as stated in team member training manual and employee handbook

Oversees control of all inventories, product cost, cash handling and purchasing

Leadership and Internal Relationship Building

Uses all performance management tools, including development plans, to provide guidance and feedback to team

Uses engagement strategies to recognize, motivate and celebrate individuals and teams delivering outstanding performance at their Community Store

Creates the vision of the location by sharing stories and history with team members, managers, and guests

Promotes a cooperative work climate, maximizing productivity and morale

Utilizes new leader transition sessions to ensure success with managers a few months after taking on new roles

Conducts regular scheduled meetings to ensure lines of communication are open between management and team members

Conducts quarterly Feedback and Action Planning sessions with management team to assess how things are going from a higher level and work on continuously improving the business and work environment

Interviews, hires, trains and develops team members according to Maple Street Biscuit Company guidelines

Plans and manages talent resources to support normal business levels and growth; This includes all hourly team members, leads, and ACL's

Sets the tone of the store with a positive attitude, creating positive morale throughout the store

Mentors ACL’s and Team Leads to develop their skills and leadership abilities

Required Skills

Able to communicate effectively with leadership team, guests, and team members

English reading, writing, math and computer skills required

Ability to taste and evaluate all food and beverage products

Must be flexible with schedule and able to work different shifts including weekends and holidays

Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains

Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift

Ability to use hands in using office equipment, including the computer system

Ability to talk and hear to conduct phone correspondence

Close vision and focus capabilities to view computer screen and company documents

Must be able to lift fifty (50) pounds at times

Ability to be on feet for up to eight (8) hours a day

Ability to work around loud noises and in a fast-paced environment

Required Experience

A minimum of 2 years’ experience leading and developing a team

Experience managing a tight margin operation

Proven ability to lead and develop a team

Budgeting, forecasting, sales experience preferred

Ability to maintain organization in a changing environment

Exhibits initiative, responsibility, flexibility, and leadership