Job Status: Full-Time (may vary seasonally)

FLSA Status: Hourly, Non-Exempt

In keeping with the mission and values of Big Thunder Marine, and the pledge to maintain our presence as the premier watercraft dealer at the Lake of the Ozarks, the Service Technician serves as the heart of the service department. Service Technicians will ensure the continued growth and success of our company by focusing on efficiency and accuracy of diagnostics and repair orders. At all times the Service Technician works to enhance our customer service experience and create lasting relationships with our clients.

Essential Functions Statement(s)

• Examine marine watercraft (both in the water and in dry dock) to diagnose malfunctions and damage, work in tandem with service writers to schedule and give accurate quotes for repairs
• Perform maintenance in a variety of settings, such as mobile servicing at client locations
• Work quickly and efficiently, while keeping safety as the first priority
• Winterize and de-winterize watercraft. Ensure critical evaluation and double checks are performed.
• Perform maintenance, repair, and replacement of all major components of marine watercraft including: engines, drives, generators, transmissions, blowers, carburetors, starters, pumps, and props
• Install and repair components of the electrical system including: lights, instruments panels, ignition systems, and audio accessories.
• Safely operate hoists, hydraulic jacks, forklifts, tractors, and other marine mobility implements
• Prepare watercraft for boat shows to ensure they are loaded properly, trailers are inspected, and boats are shrink wrapped
• Continuously familiarize yourself with our inventory of new and used watercraft to successfully service them and prepare for delivery
• Ensure all warranty work is completed according to manufacturer’s guidelines and the Big Thunder standard
• Ensure certifications are updated, and plan to attend courses that will enhance employee’s skill set
• Maintain the shop area daily and advise Service Manager of necessary repairs to facility, as needed
• Perform final walk through to ensure watercraft is in optimal condition prior to being released to clients or sent for delivery. Arrange immediate service to rectify outstanding issues

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

SKILLS & ABILITIES

Education: High School Diploma or GED is required

Experience: 2-4 years’ marine service experience, experience with current brands a plus

Computer Skills: General computer skills required, will train on specific systems

Certifications & Licenses: Must possess, or have the ability to obtain, a Class E drivers and MO boaters license. Marine Technician Certification from a reputable institution or manufacturer a plus

WORK ENVIRONMENT

Typical shop environment with moderate noise and exposure to heat and cold. Outdoor and marine environment may contain uneven and slippery surfaces. Noise level may increase substantially upon interaction with watercraft.

Big Thunder Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Big Thunder Marine is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.