Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

401(k) matching

Health/Life/Vision & Dental insurance

Disability insurance

Paid holidays

Closed Sundays!

Job Summary At Volkswagen of Orchard Park, we're not just about selling cars; we're about creating lasting relationships and delivering exceptional service. As a family owned and operated dealer we pride ourselves on our innovative approach to automotive sales and customer service, and we're looking for a dynamic individual to join our team as an Automotive Business Development Agent.

Responsibilities

Answer customer calls and establish follows-up with appointments

Call center environment; with hourly objectives of phone calls made and appointments set.

Respond quickly to internet, phone and live chat inquiries using email, text messages, videos and phone calls with the goal of setting an appointment

Contact customers based on current marketing incentives to generate dealership traffic

Follow up with leads that are not ready to make an appointment or no-shows

Provide customers with initial information and direct them to the appropriate dealership resources

Utilize CRM tracking system daily

Other duties as assigned

Qualifications

Prior customer service experience required

Automotive BDC experience preferred

Available to work flexible hours and some Saturdays

Excellent teammate with collaborative attitude and eagerness to improve

Multitasking and time-management skills, with the ability to prioritize tasks

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver's license and clean driving record