Front of House CLOSING Shift Leader - 2pm - 11pm

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Chick-fil-A Joppa Road

Front of House CLOSING Shift Leader - 2pm - 11pm

Parkville, MD
Full Time
Paid
  • Responsibilities

    BenefitsPulled from the full job description

    • Employee discount
    • Health insurance
    • Paid training

    Job Summary

    Leads the restaurant in accomplishing Earl's personal vision and vision for the business. Represents the restaurant as the Front of House Shift Leader of Chick-fil-A of Joppa Road. Assists the leadership team in the development of Team Members. Directly responsible for the day-to-day CLOSING operations of the store including: Speed of Service, CEMs, Food Waste and SAFE Standards.

    About Chick-fil-A:

    Working at a Chick-fil-A® restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

    GENERAL JOB RESPONSIBILITIES

    • Uphold “Core Values of the Business”
      • Positive Attitude, Transparency, Teamwork, Continuous Growth
    • Personally Model “Core Traits of a Leader”
      • Character, infectious attitude, sense of abundance, self-awareness, charitable assumption, knowledge and balance of results and relationship, long-term view of success, trust and no fear, approving patience and tough love, not feeling threatened by others
    • Hold Team Members accountable to daily expectations
    • Ensure the daily use of systems within the FOH
    • Effectively train and develop team members in the FOH
    • Ensure the best possible guest experience at all times
    • Be knowledgeable of labor and food costs
    • Meet all standards and timelines set forth in Leader Meetings and Manuals
    • Coach CEM scores
    • Uphold the Moral and Community of the Team

    ON SHIFT RESPONSIBILITIES

    • Set and communicate all goals for shift:
    • Lead through Connectteam Checklists
    • Display Core traits of leader: You embody those traits
      • Character, infectious attitude, sense of abundance, self-awareness, charitable assumption, knowledge and balance of results and relationships, long-term view of success, trust and no fear, approving patience and tough love, not feeling threatened by others.
    • Lead in Running Breaks at appropriate times: No breaks during peak (11-2, 5-8) without permission
    • Lead in Coaching Attentive/Courteous Employees: SL will not have to come up or force attention to be made to guests
    • Track Team Member Uniforms Violations: All Team Members and Team Leaders in full uniform, or they have been documented for their failure to do so, and their break meal has been removed
    • Provide CEM Training: You meet all action items, and have personal conversation with each Team Member as they come in
    • Maintain an Appropriate Speed of Service: You meet our Chick-fil-A of Temecula Standards
    • Complete a cleaning goal
    • Core 4 Executed: Will be evaluated by SL
    • Ensure that Table Touches are made as needed

    Requirements:

    • Ability to stand on your feet for several hours.
    • Ability to lift at least 25lbs.
    • Prior experience in a leadership or management position - 1 year plus
    • CLOSING Shift - 2pm - 11pm