Job Description

We are seeking a Virtual Digital Customer Care Specialist to join our team! You will be responsible for helping customers by providing digital life insurance product and service information via phone, chat, and email.

WHY THIS OPPORTUNITY:

• Opportunity to be a part of a team that is helping more Americans protect the ones they love in a digital way

• Highly competitive pay & benefits on day one!

• 100% REMOTE, WORK FROM HOME ANYWHERE IN THE US

• Monday through Friday 40 hour work week

• 8 hour shift anywhere between 8am-8pm EST

RESPONSIBILITIES:

• Multi-task between phone, email, and chat in a structured work environment to support all customers

• Handle customer inquiries about pre-policy servicing like provide quotes and guide with application process

• Troubleshoot and resolve process issues and concerns about post-policy servicing

• Document and update customer records based on interactions

• Develop and maintain a knowledge base of the evolving digital products and services

​QUALIFICATIONS:

• At least 1 year experience in a call or contact center, i.e. answering inbound calls, chat, email

• Comfortable with various web browsers, screens, and basic computer functions

• Ability to prioritize and multitask

• Positive and professional demeanor with a flexible agile mindset

• Excellent written and verbal communication skills