Job Description

Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offer professional, friendly and engaging service
• Perform massage while maintaining the client's comfort at all times.
• Perform 30-, 50-, 80-, 100- and 120-minute massages/body treatments as required.
• Ensure individualized guest service through acknowledging and responding to their needs and expectation.
• Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working order.
• Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow departmental policies and procedures.
• Follow all safety and sanitation policies.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous experience as a Massage Therapist preferred.
• Certification from an accredited school of Massage required.
• All professional licenses are to be current.
• CPR and First Aid certification preferred.
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Physical Demands

This position requires:

• Frequent standing, bending and reaching throughout shift.
• Occasional lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, sitting.
• Occasional ascending or descending ladders, stairs and ramps
• Frequent standing, bending and reaching throughout shift.

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V