Job Description

** Position Summary**

This position supports MasterBrand’s Home Delivery team while assisting in shipment delivery execution from our 105 cross dock locations to our customers. The focus is on meeting customer delivery expectations by delivering on-time, complete, and damage-free.

We are open to an individual working remotely within 2 hours of our Jasper, Indiana Corporate office. Ideally, you would reside in the Evansville, Jasper, Indianapolis, or Louisville, KY area. Candidate must be willing to travel up to 50% in the future.

Key Accountabilities

• Fully support and drive the MasterBrand Way in all day-to-day activities while focusing on daily management and problem solving.
• Responsible for Home Delivery SQDIPE Daily Management file and perform all tactical home delivery functions: customer complaint resolution, order dwell management, and agent changes.
• A high-level of focus required to review damaged orders and late hub orders daily to exceed customer satisfaction.
• Subject matter expert within team to resolve time-critical transportation and delivery issues utilizing cost-effective methods.
• Work diligently in multiple legacy ERP systems and provider’s web-based systems to research orders and respond to inquiries.
• Lead weekly meetings with 3PL providers to address operational issues and drive corrective actions.
• Escalation point and must maintain effective communication between Sales, Customer Service, and 3PL providers and cross dock locations.
• Ability to research EDI transmissions to ensure successful transmission between Masterbrand and our providers.
• Identify recurring issues, investigate root causes, and implement countermeasures to drive positive GAP impact.
• Develop and maintain all SOPs of home delivery office functions.
• Direct Home Delivery Field Managers on locations that are failing metrics and need improvements
• Cross-training in other positions within the department, as necessary

Key Competencies

• Customer focus; builds strong customer relationships and delivers customer-centric solutions
• Decision Quality; makes sound decisions even in the absence of complete information
• Drives result; consistently achieve results even under tough circumstances
• Action-oriented; takes action on challenges identifies and seizes new opportunities with a can-do attitude
• Collaboration; works cooperatively with others across the organization to achieve shared objectives
• Communicate effectively; develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Instills trust; gains the confidence and trust of others through honesty integrity and authenticity
• Resilient; rebounds from setbacks and adversity when facing difficult circumstances

Education & Experience

• Bachelor’s Degree with an emphasis in Supply Chain Business or related field strongly preferred
• Lean/ Six Sigma training and/or certification preferred
• Proficient Microsoft Office skills (Outlook Excel PowerPoint etc.)
• Travel 10% to cross dock locations

Organizational Relationship

• Position reports to the Director Home Delivery

Additional Information

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

*Actual pay will vary based on qualifications and other factors