Job Description

We are seeking Contact Center/Telephone Answering Service Agents to join our team. We are a professional Answering Service with a heavy concentration in medical telephone answering service clients.

REQUIREMENTS:

• Previous customer service or contact center/answering service experience - 1 year (minimum)

• Customer Service driven

• Good data entry skills - Type 30+ wpm

• Able to communicate with clients in a professional manner

• Positive attitude

• Professional phone etiquette

• Exceptional attendance

• MUST be able to work flexible hours which include days, nights, holidays & weekends

QUALIFICATIONS:

• Handle incoming customer calls

• Ability to follow instructions for client satisfaction

• Collecting caller information for message ticket

• Dispatching / Processing of message tickets

• Confirm and/or Escalate messages to higher level

• Support your team

• Be Positive

• Exceed caller and client Expectations

• Engage in your Environment

• Be Dependable

• Clear speaking voice

• Verbal communication skills

• A drive to provide good customer service and excel in your work

• Attendance is a high priority

• High school or equivalent

Company Description

MatchMDTM is a messaging service designed with the healthcare delivery organization in mind. A pioneer in the field of medical communications, this platform is managed by health IT professionals with decades of experience. Our team responds to evolving industry needs, ensuring timely and secure delivery of your messages from any device.