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Center Manager/Director

Mathnasium (ID: 2406101)

Center Manager/Director

Menlo Park, CA +1 location
Full Time
Paid
  • Responsibilities

    Join our A+ Team

    Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. The Mathnasium Method™— the result of decades of hands-on instruction and development — has been transforming the lives of children through math since 2002 and continues to be shared through in-person, online, and hybrid instruction.

    At Mathnasium, we pride ourselves on changing lives through math. We empower our staff to provide exceptional educational services, build confidence in our students, and create a deep understanding and lifelong love of mathematics among our youth. If you are driven, motivated, and eager to make a difference, we would love to meet you!

    Position Summary

    The Mathnasium Center Director is responsible for successfully managing the educational, customer, administrative, sales, and employee aspects of a Mathnasium Learning Center. In synopsis, they are responsible for the educational success of every student, parent satisfaction and loyalty, lead conversion and sales, as well as the selection, training, and development of employees to fulfill center staffing needs. Center Directors are capable of effectively balancing educational duties, such as administering assessments and diagnosing student learning gaps, administrative duties, such as creating student binders and keeping the center clean, sales duties, such as responding to leads and successfully enrolling customers, and employee development/manager duties, such as proper scheduling and providing on the job training/coaching. Center Directors are passionate about helping students learn math and achieve educational success. Center Directors are also passionate about developing employees into leaders and fostering a collaborative team. Center Directors effectively cultivate talent and delegate tasks and duties properly to team members to ensure the center is running efficiently. The Mathnasium Center Director operates the day-to-day functions of a center and is the highest level of leadership in the center; they assume responsibility for providing service to students and parents, grow enrollments, and effectively lead and manage the center team.

    Role:

    Center Principles, Educational Experts, & Administrators:

    Run the day-to-day operations and manage all aspects of the center to ensure it runs efficiently

    Assume accountability and responsibility of ensuring every student is properly diagnosed, prescribed an effective Learning Plan, and progresses through their plan to achieve educational success

    Ensure students are receiving exceptional instruction

    Take accountability of students achieving educational success

    Administer assessments, identify student learning gaps, set students up with customized Learning Plans, and facilitate the learning required for students to attain success

    Conduct all the administrative duties of running a math learning center, including managing the scheduling of employees, utilizing center management software, creating binders for students, and ensuring the center is running smoothly

    Relationship Builders, Sales Manager, and Customer Service Executives

    Successfully sell the Mathnasium program, build relationships with parents and leads, and achieve optimal customer satisfaction

    Build relationships with potential customers, parents, guardians, and students to sell the Mathnasium program and ensure exceptional customer service/satisfaction

    Take accountability of center enrollment, effectively sell the Mathnasium program, and create additional program value to retain parents/students

    Customer focused in order to overcome obstacles to selling the program, alleviate any issues customer experience, and resolve most customer service complaints

    Leaders, Motivators, and Talent Managers:

    Screen, hire, train, motivate, and develop employees to effectively staff the center for maximum student engagement and efficiency

    Build trust with team members, establish effective manager-employee relationships, and nurture talent to fulfill center staffing needs

    Inspire, motivate, lead, and develop team members at multiple positions effectively and simultaneously

    Identify talent in team members and develop them professionally and personally

    Business, Office, and Facilities Managers:

    Take accountability of overall center performance, profitability, and success as it relates to lead conversion and enrollments

    Keep track of and monitor center key performance indicators

    Provide insight on creating and achieving strategic center business goals

    Monitor and update the center exterior to attract leads and the center interior to help facilitate a pleasing environment for student instruction and lead conversion

    Additional Responsibilities:

    In addition to conducting all the tasks and maintaining all the competencies of the center director position, Center Directors are required to have knowledge and be competent on all the tasks and competencies of the Instructor, Lead Instructor, and Assistant Center Director positions as well.

    Job Type: Full-Time

    Compensation: Base Pay of $50K per year + performance-based bonus. First year compensation target is estimated to be $65K - $75K.

    Benefits:

    Growth opportunities in a fun and rewarding work environment

    Competitive Compensation

    Paid Time Off, Sick Pay, Holiday Pay,

    Employee Medical, Dental, Vision Insurance

    401(k) Retirement Plan with Company Match

    COVID-19 considerations:

    https://www.mathnasium.com/laurelwood/news/mathnasiums-covid-19-protocol

    Qualifications:

    Graduated from high school, associate degree preferred

    3-5 years progressive career growth in management or consultative sales

    Experience managing in a virtual operations and team environment

    Background in academic services/ education / consultative sales / hospitality / multi-unit services/ health and wellness services

    Experience in recruiting, leading, and developing effective teams, including virtually

    Understanding the local school system preferred

    Highly proficient in online meeting platforms, google suites, as well as supporting technical knowledge

    Ability to travel to operating locations nearby, as well as in-person meetings as needed (less 10%)

    The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.

    Mathnasium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mathnasium complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Locations
    Menlo Park, CA • San Mateo, CA