Job Description

We have an exciting opportunity for an Operations Consultant supporting the McOpCo North Carolina market. You will provide leadership, coaching, and direction to your patch through people development and improve restaurant operations, to maximize the long-term sales and profit of each restaurant. You will consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships with key customers including the Operations Manager, Restaurant Leadership Team, Crew, and Customers. People: Championing the McDonald's "People Promise" by personally demonstrating, reinforcing and following-up on the

• Respect and recognition (e.g., crew & manager schedules, reward and recognition programs) and
• Values & Leadership behaviors (e.g., adherence to policies and procedures, crew and manager communications, acts on issues raised by crew and managers appropriately, employee commitment survey and action plans)

Collaborate with peers -  Area Supervisors and his / her General Managers to establish individual performance targets (Specific, Measurable, Attainable, Realistic, Time-bound), conduct performance reviews timely and communicate one-on-one, implement Performance Improvement Plans, and partner with them to correct or deliver expected performance results.

• Mentor high potential individuals and provide input into succession planning process
• Establish and set staffing targets, and work with teams to ensure all restaurants within the Profit Center are adequately staffed (through quality hiring and retention) to maximize sales potential ensuring that the quality hiring process is followed;
• Participate in making final selection decisions on all restaurant managers based on profit
• Choose appropriate consulting approach (e.g., directive, inspiring, coaching, collaborative) based on the performance level of each General Manager QSC/Sales Building
• Protect the McDonald's brand by ensuring that our restaurants meet McDonald's QSC operational standards, food safety standards, and labor laws
• Demonstrate 'Customer-First Service' by consistently observing restaurant operations, troubleshooting shift management, takin on-the-spot corrective actions, and recognizing successes
• Support, develop and require General Managers to teach restaurant teams to execute the 12 restaurant systems (QSC Playbook) that produce consistently high levels of QSC
• Ensures that ROIP is completed on a rolling required cycle
• Represent McOpCo's interest in the community (e.g., test products, promotions; and provides high level execution and performance of each test)

BUSINESS RESULTS

• Collaborates with the Operations Manager, peers - Area Supervisors and Support Staff on developing the annual business plan for respective Profit Center
• Builds a positive and expansive work environment to optimize business results (increase guest counts, increase sales, increase profits, while delivering outstanding QSC)
• Verifies that all McDonald's standard practices and procedures are met (e.g., cash, security, food safety, pricing)
• Develop and execute reinvestment plans on an annual basis to include opening new restaurants, rebuilds, remodels, equipment purchases, etc.
• Use all available resources (e.g., Training Dept, HR, Accounting, Analysts, Marketing, Deployment, Risk-Management, Security, and National Teams)

Qualifications

• Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.

Additional Information

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.