Job Description

An Operations Technology Manager is a diverse and immersive role, that works with our McDonald’s Headquarters (MHQ) departments, Franchisees, and Operations Teams. This team will count on the OTM to be the Operations Technology SME for their assigned area!

Primary customers include McDonald’s Owner Operators and Field Office Leadership. The role reports directly to the US Operations Field Integration Director. Their primary customers are the assigned Field Operations Officer, Operations staff, Owner/Operators, and their teams.

PRINCIPAL ACCOUNTABILITIES INCLUDE BUT ARE NOT LIMITED TO:

OPERATIONS TECHNOLOGY DEPLOYMENT - you will partner with the Field Office Operations, PMO counterparts and Deployment Teams to ensure Technology Deployment is aligned and sequenced with other initiatives and effectively implemented. The role also supervises progress against projected timing and KPIs. You will act as the subject matter expert for all operations-related technology and liaison between their assigned Field Office, Initiative Planning and Development (IPD) team, and US Operations Restaurant Technology team (USORT).

OPERATIONS INTEGRATION - in this role you will support the Operations Officer and their team becoming a SME on Operations Technology initiatives and nationally sponsored innovations to help ensure successful execution within their assigned areas. You will Maintain a detailed level of understanding of both restaurant operations and related technologies, remembering that our restaurant operations are a primary focus of our business. It educates primary customers on technology investment strategies and is an advocate for the Owner/Operator and company, ensuring that both points of views are clearly communicated and aligned.

SUPPORTING RESPONSIBILITIES

• Provides advice and counsel to various department cross-functional teams
• Ability to customize relationships based on the various customers
• Responsible for the education of Operations Technology initiatives to those partners
• Provides customer concern support, finds opportunities to improve restaurant technology performance including encouraging Owner/Operators focus on developing in house Operations Technology Person (OTP) to support technology in the Operator organizations
• Builds and uses a Field Office Operator Technology team as needed to advocate and communicate to the field
• A Strategic approach and the ability to lead conflict resolution

Qualifications

REQUIRED

• Must be fully vaccinated from COVID-19 and, if hired, present proof of vaccination.

PREFERRED QUALIFICATIONS

• A degree in business or related work experience is preferred but not required
• Ability to influence and encourage new technology adoption with team members
• Experience working with Franchisees, Operations Deployments, and technology projects
• Optional: experience working as an OTP, Restaurant Manager or Mid Manager

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.