Job Description

THE OPPORTUNITY: Hamburger University is McDonald’s global center of excellence for learning and leadership development. Our Hamburger University Team inspires and enables people to learn new skills and behaviors, adopt new approaches and grow to be leaders who run great restaurants. Restaurant Leaders, Mid-Managers, and Directors from across the US attend courses at HU not only have a great learning experience while in Chicago at our Global Headquarters or virtually; they also benefit from increased capability and confidence that they can apply to improve their team and restaurant’s performance.

The Hamburger University (HU) Facilitator is part of the US Learning & Development Center of Excellence during a period of unprecedented innovation and advancement. The HU Facilitator is a key contributor to delivering world class learning experiences. This role will bring to life our values and is a role model of our cultural pillars each day through everything they do. This role will report to a National Learning Manager within HU.

The Facilitator is responsible for facilitating learning experiences in classroom and virtual formats, building individuals' leadership and job-specific competencies, and improving individuals' performance and contribution to business results.

The Facilitator is required to stay current on business initiatives and resources to connect learning to current and trending business strategies and focuses. This individual may participate in needs analysis (discovery) of learning needs, recommending and evaluating learning solutions. In addition, this position supports the execution of US L&D's priorities as well as our departments’ priorities and projects as needed.

This person is a self-starter and can execute under minimal supervision. They must be a strong communicator and facilitator; able to seek new ways of doing things, open to new ways of thinking, and demonstrate agility in unfamiliar situations. This person must take initiative to drive improvements for assigned accountabilities and will have an integral role in reinventing training for the U.S. Market. This role is location at our Headquarters (MHQ) location in Chicago, IL. No relocation assistance is available at this time. This role may include travel up to 25%

Qualifications

• Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.

KEY ACCOUNTABILITIES:

• Facilitates learning experiences for all levels in classroom and virtual formats
• Serves as an HU ambassador for licensees, suppliers, and employees
• Represents and maintains awareness of the brand and departments across the organization
• Communicates clearly and expressively and is easily understood, makes concise points, and displays appropriate level of energy
• Collaborates effectively with co-facilitators, superiors and vendors; both in person and leveraging technology when virtual
• Demonstrates proficiency with virtual facilitation; using unique features of classroom technology to sustain learner engagement
• Assists with needs analysis, design, and development of learning solutions; supports with recommendation of learning or performance solution
• Supports evaluation and measurement of programs and implements improvements as needed
• Coordinates logistics according to budget and other project criteria
• Supports team toward achieving department goals and priorities
• Consults and liaises with field training and field operations

EXPERIENCE AND CAPABILITIES:

• 2+ years of experience in virtual and in-person facilitation roles in corporate L&D, education, or professional settings

• Working knowledge of adult learning theory and principles

• Excellent verbal and written communication skills

• Strong listening ability to comprehend and draw connections for learning

• Strong time management skills; ability to multi-task and perform effectively under time constraints

• Team player, highly motivated self-starter even under stressful conditions

• Ability to work with multiple internal and external customers and subject matter experts

• Advocate for personal development that maintains field relevance and future interests and applications

• Problem solving and decision making skills

• Authentic and with a high degree of integrity

• Demonstrates self-awareness and flexibility; open and responsive to feedback

• Culturally competent and sensitive to diversity

• Familiarity with Learning Management Systems (LMS) or related applications preferred

• Working proficiency with Outlook, Word, Excel PowerPoint, and WebEx (Cisco Suite: Training Center, Meetings, and Events)

• Prior experience in the Quick Service Restaurants (QSR) industry, operations, customer service and sales functions preferred

• Bilingual is a plus (read, write, and speak proficiently) 

• Bachelor’s degree is a plus

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.