• Increases customer satisfaction by optimizing systems related to the patient’s ability to access their electronic medical records through the patient portal.
• Provides excellent customer service while handling outside calls as needed, including engaging patients in conversation to help them gain access to their data.
• Partners with McLeod’s leadership team, the practice administrative and/or clinical staff to determine best strategies to support McLeod patients, practices, and end users.
• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
• Coordinates system support which includes design, system preference modifications, documentation, training or sharing of system functions as appropriate.
• Serves as a liaison between the IT Department, vendors and clients for multiple systems/applications.
• Provides technical/application assistance to clients and IT staff as appropriate.
• Participates in an on-call rotation schedule, to include daily, after hours, weekends, providing 24x7 client support as necessary.
• Participates in support for systems both daily and during implementations.
• Works collaboratively with IT Educators to ensure system feature and function modifications are shared with educators so training plans and documentation can be updated appropriately.

LICENSES/CERTIFICATIONS/REGISTRATIONS/EDUCATION:

• Minimum of an Associate degree in Healthcare/Computer Science/Business from an accredited school or a high school diploma/Equivalent and equivalent work experience required.

Required Skills Required Experience