Qualifications

Successful completion of an accredited medical assisting, phlebotomy or medical terminology course(s), or equivalent on the job training, and one year of progressively responsible work experience that would demonstrate attainment of the requisite job knowledge/abilities

Benefits

Opportunity for training and growth

No weekends, nights or organizationally recognized holidays required

$21.00-25.00/hour DOE

Responsibilities

New Patient Request intake, preapproval and scheduling

Incumbent collects new patient transfer requests, qualifies patient for treatment, acquires preapprovals and sets up scheduling for multiple providers

Works with patients requiring a referral to ensure the patient’s referral needs are fulfilled

Incumbent obtains and processes all referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures to ensure timely reimbursement

Incumbents are accountable for; 1) processing referral orders and gathering patient insurance eligibility information and obtaining pre-authorizations 2) coordinating patient appointments 3) distributing pre-visit instructional materials to patients, 4) providing cost estimate and benefits information and 5) coordinating the rental and/or purchase of medical materials and equipment

An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly

Processes referral orders and/or pre-authorizations

Coordinates appointments and ancillary services

Responds to patient questions regarding routine billing and insurance matters

Coordinates patient instructional/educational activities relevant to the patient’s referral

Performs related duties as required