Benefits:

Competitive salary

Flexible schedule

Opportunity for advancement

Job Summary:

The Medical Assistant/CNA/GNA works as part of the clinical team. This role functions within established clinical protocols and assists the patient care team within the scope of Maryland Nurse Practice Act. The MA/CNA/GNA may be assigned specific responsibility for certain direct patient services.

Roles and Responsibilities

Ensure all patients enjoy a positive experience, and are treated with care and compassion

Ensure the safe, productive, and efficient operation of the clinic through timely and efficient administrative and clinical support as authorized or licensed

Prepare patient and chart for clinical exam/visit, including the collection of typical patient vital metrics (blood pressure, temperature, height, weight etc.)

Assist provider with clinical visit

Perform post-visit duties

Maintain working knowledge of company medical processes

Participate in daily huddle with patient care team, staff meetings and training as required

Serve as backup to medical receptionist positions and provide relief and support to medical receptionist functions as requested and as designated

Restock exam rooms and office supplies as needed

Provide service in a manner that is appropriate for each patient and demonstrates knowledge and skills necessary to meet the patient’s physical, psychosocial, educational, and safety needs.

Ensure and uphold the confidentially requirements of all patient records and manage all daily tasks and activities consistent with HIPAA, state and federal laws and regulations; and the clinical policies and regulations regarding confidentiality and security

Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as clinical policies and procedures

Uphold and ensure compliance with and attention to corporate policies, procedures, mission, and values

Assist other team members as requested

Succinctly explain company policies and procedures, including billing and payment

Maintain a clean and sanitary work area

Print statements as requested by patients

Ensure all necessary paperwork is prepared for the next workday

Perform miscellaneous duties as assigned

Responsible for the operating, using and maintaining medical and office equipment as trained

Primary Job Duties:  

 

Greet patients in waiting area, assure patient flow runs smoothly and efficiently, escort patients to discharge counter.  

Obtain patient history; assess/triage patient, measure vital signs, and record information in the medical record/EMR. 

Explain treatment procedures and prepare patient and exam room for examination.  

Carry out Standing Orders as applicable prior to patient being seen by the provider according to written protocol. 

Position instruments and equipment and hand to provider as directed.  

Clean and sterilize instruments and equipment after use.  

Administer injections, medications, eye and ear irrigations, dress/bandage wound and incisions, start/monitor IV, draw blood according to written order, and assist provider with any procedures.  

Perform diagnostic tests including eye exams, electrocardiograph, oxygen equipment, pulse ox, peak flow and inhalation treatment equipment.  

Perform CLIA-waived lab tests, draw blood and collect, label and process specimens for  reference lab according to physician orders.  

Complete medical  record to include medical services rendered, test results, and supplies used.  

Perform patient call backs, arrange referrals and testing, and schedule follow-up appointments.  

Ensure all patient and patient related telephone calls are documented in the medical record/EMR. 

Restock examination rooms with adequate supplies. 

Cleans examination room after patient visit. 

Monitor disposable inventory and  notifies appropriate persons of supplies and pharmaceuticals needed 

Monitor medication expiration dates.  

Perform quality checks on medical equipment including CLIA waived controls.  

Demonstrate ongoing competency and proficiency in clinical job requirements. 

Assist registration staff and perform additional clerical duties as necessary.  

Assist with the orientation of new personnel. 

Participate in professional development activities and maintain professional affiliations. 

Attend staff meetings as scheduled. 

Maintain strictest confidentiality. 

Other duties as assigned. 

Preferred Skills and Experience

Strong visual, verbal, written and typed communication skills

Strong critical-thinking skills to maintain detailed and accurate patient records and related administrative documentation

Proficiency with computers and ability to use requisite tools, systems, technology and equipment in the collection of patient data

Ability to work with a diverse patient population

Ability to multitask and prioritize tasks simultaneously

Working knowledge of medical office processes, terminology and procedures in an urgent care environment is preferred

Excellent organizational skills with attention to detail

Working knowledge of Athena EHR strongly preferred

Must be proficient with keyboard data entry

Experience with direct patient services (e.g. phlebotomy) and the proper knowledge and use of medical devices and equipment is preferred

Education

Required

High school diploma or equivalent

Certified Medical Assistant Licensure (Required)

Preferred

Successful completion of a medical terminology course

Certifications

Certification in office practice or enrollment in a similar program (Preferred)

BLS Certification (Preferred)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit, stand, and walk 8 to 12 hours as needed

Ability to lift to 30 pounds

Ability to hear phones, pages and patients in a medical environment

Visual acuity to accurately interact with computerized devices, screens, and detailed written documents for up to 12 hours a day

Miscellaneous Duties

The work environment characteristics described here are representative, but not exhaustive of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The typical workday involves meeting multiple demands on a timely basis.

This job description summarizes the essential duties required for this position but in no way is inclusive of all duties. Other related duties may be assigned as needed by Best Remedy Urgent Care, LLC. Best Remedy Urgent Care is a smoke free and tobacco-free environment. For the health and safety of our employees Best Remedy Urgent Care does not permit smoking of the fragrance of lighted inhaled substances in or near our facilities, vehicles, or around patients.