Job Description

In this position you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. This role involves engaging with patients and helping them navigate their care, solve their healthcare issues, and improve communication with their medical practice.

WHAT YOU’LL BE DOING

• Working primarily remotely with the patient’s medical practice staff and Guidehealth’s Case Management team, to manage a targeted population of patients.
• Functioning independently and being a highly collaborative team member as an extension of medical practice.
• Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs).
• Accurately documenting patients’ medical history and medical issues in the electronic health record (EHR).
• Understanding the referral and prior authorization process.
• Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
• Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
• Utilize effective communication modalities (calls, texts, portals, emails) to engage high-risk patients.
• Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
• Occasional travel to the supported primary care physician offices.
• Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.

Qualifications

WHAT YOU'LL NEED TO HAVE

• Bilingual (Korean/English) - Native or Fluent required
• Certified or Registered Medical Assistant, or certified EMT required
• A love for patient coordination to serve people with complex medical and social needs.
• Empathy and willingness to become proficient in motivational interviewing, critical listening skills and behavioral change management that lead to better patient engagement.
• Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
• Experience and understanding of medical terminology and the function of a primary care physician practice.
• Knowledge of social determinates of health
• Certified or Registered Medical Assistant or Certified Emergency Medical Technician
• Demonstrated use and comfort with documentation within electronic health records (EHRs), care management analytics databases, use of computer programs, databases and a variety of software programs.
• Ability to balance competing priorities while remaining detail oriented and focused.
• Familiar with a wide variety of electronic health records, such as: EPIC, Athena, Cerner.
• Exceptional written, visual and verbal communication skills.
• Ability to track the progress of multiple tasks while ensuring that tasks are completed.
• Ability to work independently as part of a patient’s overall care team under supervision of licensed clinical professionals.
• Demonstrated ability to work successfully in a remote work environment.

Additional Information

_ The base pay range for this role is between $24 + per hour paid bi-weekly_

BENEFITS:

While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer Flexible Time Off tailored to meet your needs and the needs of the business, helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

COMPENSATION:

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT

Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.