About Us:
Our client is a premier medical spa offering a comprehensive range of aesthetic treatments, wellness services, and IV therapies. Their goal is to deliver exceptional care in a luxurious, client-centered environment. They are seeking a skilled and passionate Medical Assistant and Lab Technician to join our growing team.

Job Summary:
The Medical Assistant and Lab Technician will provide both administrative and clinical support to medical professionals within the medical spa. This role involves assisting with treatments, performing lab-related tasks, managing client records, and maintaining the overall efficiency of the clinic. The ideal candidate will be experienced in both medical assistance and laboratory procedures, bringing a well-rounded skill set to support their medical and aesthetic treatments.

Key Responsibilities:

Clinical Support:

• Assist medical professionals with IV therapy, aesthetic treatments, and wellness procedures.
• Prepare clients for treatments, ensuring comfort and understanding of procedures.
• Take and record vital signs, medical histories, and monitor clients during and post-treatment.
• Draw blood and collect specimens for lab tests as needed.
• Perform routine lab tests and ensure proper handling of samples.
• Provide post-treatment care instructions and assist with follow-up communications.
• Maintain sterile environments by adhering to infection control and safety protocols.

Laboratory Duties:

• Perform venipuncture and other specimen collection techniques.
• Prepare and process lab samples for in-house testing or send-outs to external labs.
• Ensure proper labeling, documentation, and storage of all laboratory samples.
• Calibrate and maintain laboratory equipment to ensure accurate and timely results.
• Follow all regulatory and safety guidelines related to laboratory practices.

Administrative Duties:

• Schedule and confirm client appointments using the medical spa's booking system.
• Maintain and update client medical and lab records, ensuring confidentiality and accuracy.
• Handle client inquiries via phone, email, and in-person regarding medical and aesthetic services.
• Process payments, manage transactions, and provide detailed treatment and lab reports to clients.

Client Care:

• Greet clients warmly and ensure they are comfortable and well-informed about their treatments.
• Address client questions and concerns with professionalism and empathy.
• Educate clients on pre- and post-treatment care, wellness protocols, and product usage.

Inventory and Supplies:

• Monitor and manage the inventory of medical and laboratory supplies and equipment.
• Order and restock supplies as necessary to ensure efficient clinic operations.
• Ensure treatment and lab rooms are fully stocked and equipment is properly maintained.

Safety and Sanitation:

• Adhere to all safety, sanitation, and infection control protocols.
• Ensure that all treatment rooms, lab areas, and medical equipment are cleaned and sterilized according to standards.
• Properly dispose of medical waste and ensure lab samples are handled safely and in compliance with guidelines.

Team Collaboration:

• Work closely with medical professionals, aestheticians, and administrative staff to provide comprehensive client care.
• Assist with special events, promotions, and marketing activities as required.
• Communicate effectively with management regarding client feedback, inventory needs, or any operational issues.

Qualifications:

• High school diploma or equivalent; completion of a certified Medical Assistant program.
• Certification in phlebotomy or experience with blood draws and specimen handling.
• Current Medical Assistant certification (CMA, RMA, or equivalent) preferred.
• Experience working in a medical or aesthetic setting, with familiarity in IV therapies, is highly desirable.
• Proficiency in electronic medical records (EMR) systems, lab management, and scheduling software.
• Knowledge of HIPAA and OSHA regulations for both clinical and lab environments.
• Strong communication, organizational, and multitasking skills.
• Ability to thrive in a fast-paced, client-focused setting.
• Professional appearance and demeanor.

Benefits:

• Competitive salary
• Employee discounts on spa services and products
• Health and wellness benefits
• Opportunities for career advancement
• Supportive and dynamic work environment