PIH Health is seeking a dedicated and skilled Medical Assistant to join our Call Center team in a full-time capacity, focusing on Refill Telephone Triage during day shifts. The Medical Assistant will operate under general supervision, managing a high volume of incoming calls with professionalism and efficiency. The primary responsibilities include handling prescription refills, faxing prescriptions, and ensuring that triage calls are directed to the appropriate personnel or service line. This role is critical in maintaining the flow of communication between patients, pharmacies, and healthcare providers within the scope of practice for a medical assistant. PIH Health is a leading nonprofit healthcare network that provides exceptional care to around 3 million residents in the Los Angeles County, Orange County, and San Gabriel Valley region. Our integrated network includes notable hospitals and outpatient medical offices, offering a wide range of services such as home healthcare and hospice care, with a reputation for excellence in patient care and experience. The ideal candidate will be an integral part of our mission to deliver outstanding healthcare and will be instrumental in upholding our values of compassion, community, and quality service. This position is based at the IDS Call Center in the City of Whittier, Los Angeles and offers a competitive hourly wage ranging from $21.00 to $30.00 based on experience, with no travel required. The job duration is regular/at-will, reflecting our commitment to long-term employment and career growth within the organization.

Required Skills

• Ability to work in a fast-paced environment
• Strong interview, communication, customer service skills, and documentation skills
• Knowledge of medical terminology
• Adaptability and accuracy
• Honest, dependable, conscientious
• Strong clinical skills
• Alert to cues on the phone when data collecting is limited to auditory, verbal, and emotional cues
• Ability to communicate effectively on a level that is easily understandable by the patient
• Ability to utilize time and resources effectively
• Proficient computer skills

Required Experience

• High school diploma or GED
• Graduation certificate from an accredited Medical Assistant program
• Minimum 2 years of medical assistant experience
• Experience with handling prescription refills
• Bilingual English/Spanish communication skills

• Ability to work in a fast-paced environment
• Strong interview, communication, customer service skills, and documentation skills
• Knowledge of medical terminology
• Adaptability and accuracy
• Honest, dependable, conscientious
• Strong clinical skills
• Alert to cues on the phone when data collecting is limited to auditory, verbal, and emotional cues
• Ability to communicate effectively on a level that is easily understandable by the patient
• Ability to utilize time and resources effectively
• Proficient computer skills