We are searching for an Insurance Billing Specialist with experience in the mental health field. Responsibilities include organizing patient medical costs and sending invoices to collect payments from patients and their insurers. Their duties include calling patients to discuss payment and develop reasonable payment plans, entering patient data into administrative systems, and recording information about outstanding claims. In addition, this associate would be responsible for verifying insurance information for clients, collecting client payments, and other daily tasks as assigned. Applicants should be extremely thorough, possess excellent communication skills, and have some background in customer service. Send us your resume today to become part of the team! About Our Mission & Values: It is important that our providers align with the mission and values of Monarch Behavioral Health. We believe in creating the best atmosphere for clients and employees, giving back to our community, and providing a warm, safe, judgment-free environment where clients can feel comfortable and supported talking openly about the challenges they face. Our mission is to cultivate growth & reduce suffering by creating safe spaces for connection and understanding while providing therapeutic support to members of our community and making accessible mental healthcare services to our community. Monarch Behavioral Health lives by values that guide who we are as a team and how we present to our communities. We hire staff who bring these values to life. Professionalism; Abundance Minded; Eager-to-Learn; Humbly Confident; Relationship-Oriented. Responsibilities: • Conduct accurate insurance verifications and pre-authorizations online and via phone. • Ensure accurate payment posting for patient and insurance payments through our electronic medical record system. • Communicate directly with patients about any questions related to insurance coverage. • Maintain claim status in the Electronic Medical Record System (EMR). • Update patient accounts as needed and prepare accounts for collections when necessary. • Track and monitor claim rejections, denials, under and overpayment, and any additional issues. • Research and follow up with respective insurance payors regarding claim and payment issues. • File completed claims appropriately. • Resolve the aging account reports with insurance companies and clients. • Develop balance reports to submit to the practice manager for billing at the end of the month. • Responsible for ensuring that all billing policies and procedures are followed. • Support the client care team with backup for phone coverage. • Maintains confidentiality of all pertinent client information. • Attends required training and meetings. Qualifications: Required Skills/Abilities: • Deep knowledge of health insurance policies and local coverage determinations, how in and out-of-network benefits work, and how customary rates work. • Professional and Interpersonal Communication. • Customer Service. • Excellent organizational skills. • Communication skills: verbal and written skills. • Client service-focused attitude; business etiquette. • Active listening. • Organization and time management skills. • Ability to prioritize tasks. • Flexibility, adaptability, and resilience. • High attention to detail. • Technology Skills: Experience with Microsoft Word, Excel, Google Suite, Electronic Medical Records (EMR), Office Ally, and/or a similar claims processing program. Required Education and Experience: • High school graduate/GED required. • Medical Billing certification. • A minimum of 2 years of experience in medical billing capacity working with commercial insurance is required. • A minimum of 2 years of experience with customer service via phone and email is required. • Experience in psychology/psychiatry billing preferred. Schedule Work Hour Requirements: Full-time 40 hours Monday – Friday, 8:00 am - 5 pm Work Location Hybrid position (75% in office, 25% remote) Compensation: $20 - $35 hourly

• Conduct accurate insurance verifications and pre-authorizations online and via phone. • Ensure accurate payment posting for patient and insurance payments through our electronic medical record system. • Communicate directly with patients about any questions related to insurance coverage. • Maintain claim status in the Electronic Medical Record System (EMR). • Update patient accounts as needed and prepare accounts for collections when necessary. • Track and monitor claim rejections, denials, under and overpayment, and any additional issues. • Research and follow up with respective insurance payors regarding claim and payment issues. • File completed claims appropriately. • Resolve the aging account reports with insurance companies and clients. • Develop balance reports to submit to the practice manager for billing at the end of the month. • Responsible for ensuring that all billing policies and procedures are followed. • Support the client care team with backup for phone coverage. • Maintains confidentiality of all pertinent client information. • Attends required training and meetings. • Performs other related duties as assigned.