Benefits:

Flexible schedule

Opportunity for advancement

Training & development

Apply today!!!!

Company: MEDcallUS - www.MEDcallUS.com Location: Seven Hills, Ohio (OHIO ONLY Applicants) Employment Type: Full Time Hours: Daytime 9am-5pm Work Location: Onsite Training: Daytime, onsite

Resumes should be provided in PDF format ONLY. Please make sure you have the month and year of the start and end of each job. We will require references if you are provided with an offer of employment.

About Us: At MEDcallUS, a specialized medical contact center, we focus on helping our partners communicate with the patients they serve. We are committed to delivering exceptional customer service and creating a positive, supportive culture for both our team and our clients. We take pride in our dedication to empathy, accuracy, professionalism, and ethical behavior. People serving people – this is our culture. As we continue to grow, we are looking for a skilled Medical Call Center Coordinator to join our team.

Job Overview: As a Medical Call Center Coordinator, your role is to: Serve as a vital link between the leadership team and contact center agents, ensuring operational efficiency, effective communication, and the achievement of key organizational goals.

This position requires strong data analysis, critical thinking, and leadership skills to support: Scheduling, Agents, Tech, HR & Payroll

Key Responsibilities:

Facilitate HR activities: Assist Leadership with recruitment, onboarding, and performance appraisals.

Support the call center with excellent computer skills; including but not limited to: Understanding the general technical requirements for the call center systems and providing basic technical support while ensuring cybersecurity and compliance.

Triage more difficult system issues to our Vendors (as needed) to ensure the Call Center is running efficiently.

Complete and monitor Agent schedules and ensure proper coverage when there are call-offs.

Monitor and optimize Agents during peak call periods to ensure adequate coverage at all times.

Attend any relevant meetings regarding Call Center operations as needed.

Utilize advanced Excel skills to accurately calculate agent hours for payroll processing, ensuring precise data entry and adherence to company policies and compliance standards.

Qualifications:

Exhibit exceptional organizational skills while paying attention to details.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Strong analytical, problem-solving and decision-making abilities.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Proven experience in a call center or coordinator role.

Excellent interpersonal, leadership, and verbal/written communication skills.

Strong leadership, coaching, and team-building abilities.

Proficiency with call center software and reporting tools.

Flexibility in working hours to accommodate shifts and occasional weekend work.

Skill in prioritizing workload, meeting deadlines, and carrying out project assignments efficiently, documenting activities accurately.

Ability to maintain confidentiality, exercise discretion, use independent mature judgement, and commit to excellence.

Must embrace technology.

Why Join Us?

Growth Opportunities: We promote from within! Performance excellence leads to increased responsibility and career advancement.

Team-Oriented Environment: Work in a supportive, fun culture with a focus on positivity and collaboration.

Comprehensive Training: Gain knowledge in HIPAA compliance, cybersecurity, and customer service best practices.

Flexible schedule opportunities. We operate 24/7/365.

If your sense of purpose is to help people, are detail oriented, and are looking for an opportunity to grow in an environment that serves medical patients in their time of need, we'd love to hear from you! Compensation [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from MEDcallUS. Because we value each individual candidate, we invite and encourage each candidate to discuss wage specifics during the application and hiring process.

We look forward to learning more about you! Apply today to become a part of the MEDcallUS family and make a meaningful difference!