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Company: MEDcallUS - www.MEDcallUS.com Location: Seven Hills, Ohio (OHIO ONLY Applicants) Employment Type: Full Time Hours: Daytime, required to work some weekend days and holidays. Work Location: Onsite Training: Daytime, onsite

Resumes should be provided in PDF format ONLY. Please make sure you have the month and year of the start and end of each job. We will require references if you are provided with an offer of employment.

About Us: At MEDcallUS, a specialized medical contact center, we focus on helping our partners communicate with the patients they serve. We are committed to delivering exceptional customer service and creating a positive, supportive culture for both our team and our clients. We take pride in our dedication to empathy, accuracy, professionalism, and ethical behavior. People serving people – this is our culture. As we continue to grow, we are looking for a skilled Medical Contact Center Agent/Leadership Liaison to join our team. Job Overview: As a Medical Contact Center Agent/Leadership Liaison, your role is to: Serve as a vital link between the leadership team and contact center agents, ensuring operational efficiency, effective communication, and the achievement of key organizational goals.

This position requires strong data analysis, critical thinking, and leadership skills to support: Scheduling, Agents, Tech, HR & Payroll Key Responsibilities:  Facilitate HR activities, including recruitment, onboarding, and performance reviews.  Support the call center technology systems by mastering call center software, applications, hardware and processes and ensuring cybersecurity and compliance while addressing technical challenges.  Create efficient agent schedules based on data analysis to meet organizational targets while ensuring optimal resource allocation and call coverage.  Utilize advanced Excel skills to accurately calculate agent hours for payroll processing, ensuring precise data entry and adherence to company policies and compliance standards.

Qualifications:  Exhibit exceptional organizational skills while paying attention to details.  Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).  Strong critical thinking, analytical, communication and problem-solving skills.  Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Why Join Us?  Growth Opportunities: Performance excellence leads to increased responsibility and career advancement.  Team-Oriented Environment: Work in a supportive, fun culture with a focus on positivity and collaboration.  Comprehensive Training: Gain knowledge in HIPAA compliance, cybersecurity, and customer service best practices.  Flexible schedule opportunities. We operate 24/7/365.

If you have the drive to help people, are detail-oriented, and are looking for an opportunity to grow in a customer-service-based environment, we'd love to hear from you! Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from MEDcallUS. Because we value each individual candidate, we invite and encourage each candidate to discuss wage specifics during the application and hiring process.

We look forward to learning more about you! Apply today to become a part of the MEDcallUS family and make a meaningful difference!