Medical Front Desk

COR Medical Centers of West Broward

Medical Front Desk

Sunrise, FL
Full Time
Paid
  • Responsibilities

    Job Title: Medical Front Desk Receptionist

    **Location:**COR Medical Centers of West Broward
    Job Type: Full-time
    Reports To: Office Manager

    Job Summary:
    The Medical Front Desk Receptionist is the first point of contact for patients in our healthcare facility. This role is essential in creating a welcoming environment and ensuring a smooth patient experience. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a commitment to providing outstanding patient care.

    Key Responsibilities:

    - Patient Interaction: Greet patients and visitors warmly, providing a welcoming atmosphere. Respond to inquiries and assist with scheduling appointments and follow-ups.

    - Patient Registration: Collect and verify patient information, including insurance details, and assist with completing necessary paperwork and forms.

    - Appointment Management: Schedule patient appointments, manage the provider’s calendar, and ensure optimal patient flow. Confirm upcoming appointments and notify patients of any changes.

    - Communication: Answer phone calls in a courteous manner, redirect calls as needed, and handle patient concerns or inquiries effectively.

    - Record Keeping: Maintain accurate and up-to-date patient records, ensuring all information is entered into the electronic health record (EHR) system securely and efficiently.

    - Insurance Verification: Verify patient insurance eligibility and benefits for personal injury patients.

    - Billing Coordination: Assist with billing inquiries and direct patients to the billing department for further questions or issues.

    - Office Operations: Perform general administrative tasks, including filing, faxing, and managing office supplies. Ensure the front desk and waiting area are clean and organized.

    - Collaboration: Work closely with healthcare providers and other staff members to coordinate patient care and ensure an efficient office workflow.

    Qualifications:

    - High school diploma or equivalent; additional certification in medical administration or related field is a plus.

    - Proven experience as a medical receptionist or in a similar role within a healthcare setting.

    - Strong knowledge of medical terminology and familiarity with insurance processes is an advantage.

    - Proficient in using office equipment and various software applications, including electronic health records (EHR).

    - Excellent verbal and written communication skills.

    - Strong organizational skills and the ability to multi-task in a busy environment.

    - Bilingual

    Working Conditions:
    - Fast-paced medical office environment.
    - May require occasional overtime, especially during peak hours.

    COR Medical Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.