Job Summary

Greets and Checks in Patients

Check insurance and scan cards

Puts insurance cards into the correct EDI group.

Checks insurance eligibility at check in or 48 hours before visit.

Collect Co-pays, deductables or Co-Insurance, understands how to find copays in IE section of ECW

Answers Multi-Phone Line and appropriately routes calls, documenting phone calls.

Schedules patient appointments for MD, ARNP, PA, SPA, Weight Loss

Answers general questions, about Spa, Weight Loss and Trintiy Medical Associates

Takes appropriate Messages in ECW and forwards to correct person.

Appropriatly triages phone calls or walk-ins

Keeps phone directories up to date

Checks all messages on all phone lines and transcribes them. No phone messages left on phone at end of day.

Maintains master calendars

Schedules based on scheudling protocols or direction of Office Manager

Maintains weight list as needed.

Returns calls to patients for scheudle requests.

Manages portal scheduling

Manages Kiosk, scheduling and paperwork

Manages Helow App and Campaigns as directed by Admin.

Scans billing EOB's into Billing software.

Monitors all patients admitted to the hospital to discharge, for follow up appointments, referrs to CCM or Home Health Corrdinator/Case mangagement as directed.

Maintains a list of all patients in ALF's, Home Health, Nursing Homes and Hospitals with date of admission, faciltiy and or date of discharge.

Obtains authorizations and pre-authorizations for patient care services done in the office.

Maintain's lunch schedule

Maintains visitor entry into the back office.

Prints bill for patient at patient's request.

General Accountabilities

Listens to customer requests, assists them in providing telephone messages or obtainig the answer to the question they are asking.

Appropriately manages schedule

Sets up any additional assistance needed by patients, such as sign language interpreters, or other assistance needed for office visit.

Assists patients with registering for patient portal or kiosk.

Performs clerical duties such as sorting mail.

Updates patient information,.

Keeps records of calls placed and received.

Other duties as delegated by Office Manager

Job Qualifications

Education: High school diploma or equivalent

Experience: 2 years of related experience

Experience with ECW software, MS office products

Experience with Medical Billing