Benefits:

Bonus based on performance

At ZapZzz Sleep Apnea TMJ Specialist, we take pride in bringing motion back to the lives of the patients we serve. As a subsidiary of Innovative Health Management Care. Our facility is located in Upland CA.

With NOI, you are given the opportunities and challenges you desire to embrace your potential and achieve your personal best every day. What you’ll find here is something special – it’s purposeful work done with a shared sense of community that brings us all together. We are a growing organization and have immediate openings for eager and driven professionals. Come join our world-class team of Board-Certified Dental Specialist and professionals in Upland CA.

The Medical Receptionist is responsible for patient intake and care. Responsibilities include, but are not limited to, greeting and registering patients, verification of insurance eligibility and benefits, payment collection and posting, scheduling appointments and answering patient questions in a professional and respectful manner. Patient empathy, data entry, and ease of handling a high volume of patients are fundamental requirements for this position.

RESPONSIBILITIES:

• Greet and welcome patients and visitors as soon as they arrive at the office. • Perform the patient check-in check out process. • Assist patients with initial paperwork. • Answer, screen, and forward incoming phone calls. • Confirm patient appointments. • Schedule and coordinate patient appointments. • Insurance verifications and authorizations. • Maintain in-depth knowledge and command of all offered services. • Office inventory. • Ensure the reception area is tidy and presentable. • Receive, sort, and distribute daily mail / deliveries. • Accurately input patient data with high attention to detail. • Assist patients with paperwork. • Answer patients’ queries and ensure quality customer service. • Ensure patient satisfaction at all times. • Collaborate with other staff. • Ensure patient record safety. • Maintain all records in accordance with HIPAA requirements as well as internal confidentiality requirements.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

DESIRED QUALITIES:

• Minimum 1-year proven work experience as a medical Front Office Receptionist. • Hands-on experience with office equipment (i.e., fax machine, copier, iPad, etc.). • Professional attitude and appearance. • Solid written and verbal communication skills. • Ability to be resourceful and proactive when issues arise. • Excellent organizational skills. • Strong multitasking and time-management skills, with the ability to prioritize tasks. • Demonstrated experience of delivering excellent customer service. • Collaborate successfully with patients and team members. • Experience working in a fast-paced environment. • Strong desire to provide the best possible patient experience. • Operates with the highest level of ethics, integrity, and confidentiality.

Typical Physical Demands Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Bonus structure Pay Range $23.00- 25.00 + Bonus structure Tuesday - Saturday