National Insurance Services is defined by our core values: ethical, team-oriented, customer-focused, caring and hard-working. We strive to find work-life balance and encourage our employees to join and be active in our wellness and charitable committees. We are looking to add a knowledgeable, and detail-oriented, professional to service our medical insurance clients. This position requires attainment of your Life & Health Insurance license within 60 days of hire. Responsibilities: In coordination with the Benefits Consultant: • Provide face-to-face and/or virtual customer service to our FBC clients • Assist with strategic planning, annual review, and renewal process • Attend/support employee meetings and open enrollment as outlined in the FBC Service Model or as needed • Attend (and at times, lead) insurance committee meetings, if applicable • Assist in implementing Benefit Administration Systems or NIS Enroll if applicable • Implement and support benefit enhancements or other solutions (price transparency tools, virtual platforms, behavioral health, Rx solutions, etc.), if applicable • Perform annual Best Practices calls for life and LTD • Assist Inside Service Rep (ISR) on escalated member claim issues. • Field policy-related questions from group/employees. If needed, follow up with carrier/Consultant/Zywave/AP compliance to answer. • Renewal Group Set-Up – Work with the carrier to obtain plan documents, rate info, and other items needed to set up a group in the system. • Document Creation/Assistance – Work with NIS Office Services to facilitate the creation of Benefit Guides, Renewal Summaries, Open Enrollment presentations, and other items groups may request to administer plans and open enrollments • Document material client/prospect interactions in CRM Qualifications: • Bachelor’s degree or equivalent experience in the group insurance industry • Three years of experience in a customer service environment or any combination of education and/or experience, which would provide an equivalent background • Experience in servicing group medical insurance plans • Ability to travel 50% of the time and accommodation of overnight stays sometimes multiple times per month • Must have a valid driver’s license and clean driving record • Excellent organizational skills • Possess the ability to read and understand insurance contract language • Analytical ability is required in order to identify problems, offer proposed solutions and implement the agreed-upon solution • Must have a high level of interpersonal skills, and the ability to demonstrate poise, tact, and diplomacy • Must have knowledge of a variety of software applications in word processing, spreadsheets, and database management • Work requires continual attention to detail in composing, typing, and proofing materials • Incumbents must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate Compensation: $95,000 annually plus bonus potential

• In coordination with the Benefits Consultant: • Provide face-to-face and/or virtual customer service to our FBC clients • Assist with strategic planning, annual review, and renewal process • Attend/support employee meetings and open enrollment as outlined in the FBC Service Model or as needed • Attend (and at times, lead) insurance committee meetings, if applicable • Assist in implementing Benefit Administration Systems or NIS Enroll if applicable • Implement and support benefit enhancements or other solutions (price transparency tools, virtual platforms, behavioral health, Rx solutions, etc.), if applicable • Perform annual Best Practices calls for life and LTD • Assist Inside Service Rep (ISR) on escalated member claim issues. • Field policy-related questions from group/employees. If needed, follow up with carrier/Consultant/Zywave/AP compliance to answer. • Renewal Group Set-Up – Work with the carrier to obtain plan documents, rate info, and other items needed to set up a group in the system. • Document Creation/Assistance – Work with NIS Office Services to facilitate the creation of Benefit Guides, Renewal Summaries, Open Enrollment presentations, and other items groups may request to administer plans and open enrollments • Document material client/prospect interactions in CRM