Job Purpose

At the Humane Society for Hamilton County, caring for animals isn’t just a job – it’s our passion. The impact we make is life-changing for the animals in our care and the people who love them. If you would like to spend your work days with animals in our beautiful new state-of-the-art facility and make a difference, the Medical Coordinator position may be the perfect fit for you!

As part of the Medical Intake Coordinator team, you are responsible of the animal intake process and ensuring animals are medically processed, temperament tested, and moved onto the next step in our workflow process in a timely manner—the goal being that adoptable animals are going onto the adoption floor as soon as possible. This individual is also responsible for following all established treatment plans for sick animals according to our medical protocols. Some animals may require collaboration with our attending/relief veterinarian to determine a treatment plan for emergency care, unique health issues, and/or require the care of a specialist/other DVM. These determinations will be made by the Senior Medical Manager and/or the DVM. The Medical Intake Coordinators will also be responsible for providing support in the surgery suite as needed and directed by the Surgical Lead and or DVM.

Duties & Responsibilities

The Medical Intake Coordinators are responsible for coordinating the daily functions of our medical department’s inner workings of the functions of including, but not limited to:

• The Medical Intake Coordinator must physically hold and restrain pets that may struggle, scratch, or try to bite. This requires the emotional ability to remain calm and compassionate with animals that are reacting to fear and/or pain and the physical strength, dexterity, and reflexes to keep the pet, themselves, and other doctors or staff safe.
• This individual must be able to view physical symptoms or medical problems, read medical instruments, and follow handwritten instructions.
• Provide medical care to animals such as giving SQ fluids, daily medications, and taking vital signs, as well as following all directions given by the attending veterinarian.
• Process the intake of new animals with HSHC protocols in preparation for adoption which include but not limited to: drawing blood, administering vaccines, microchipping and medicating animals with preventatives.
• Open, turn over and clean operating rooms, as well as clean instruments and wrap packs as needed.
• Perform patient assessments, anesthesia, procedures, and treatment.
• Must be able to work energetically for the entire assigned shift, oftentimes exceeding 9 – 10 hours per day.
• Physical exertion will include repetitive standing, walking, stooping, bending, twisting, and lifting. Must be able to grasp, hold, and manipulate objects varying from small and fine to large and heavy with both hands.
• On occasion, Medical Intake Coordinators are to participate in surgical procedures from induction to recovery by prepping patients for surgery, including shaving, scrubbing and positioning, assist with intubation and radiographs.
• Perform rotation for on call emergency basis (after hours, weekends, and holidays).
• Performs additional duties as assigned.
• Embrace and foster a positive, “whatever it takes” culture throughout the department.
• Embrace our No-Kill Philosophy
• Experience in veterinary medicine is required.
• Animal handling experience in a clinic setting is required.
• Be knowledgeable about shelter related, contagious illnesses with an understanding of how to 1) identify such conditions, 2) establish the appropriate handling or quarantine plan, and 3) implement the appropriate medical treatment plan.
• Be highly proficient using a computer including experience using Microsoft Office, email, and entering/searching for information in data management software such as Pet Point, Excel, or other equivalent database.

· Medical Intake Coordinators must be able to respond and quickly react to frequent auditory signals, warnings, or communication from other staff, animals, or medical equipment.

· Conduct routine exams, tests, vaccines, and treatments, and providing proper dosages for animals that are sick in HSHC’s care.

· Execute both oral and written communication effectively with the staff and managers as it pertains to making treatment suggestions and facilitating extended treatments.

· Monitor general health of animal population daily.

· Perform accurate data entry from hard copies to animal tracking system (Pet Point)

· Perform humane euthanasia when approved by the medical, operations managers, or President/CEO.

· Work closely with foster department and provide all immediate foster animal and foster parent needs when appropriate.

· Conduct medical and behavioral counsels.

Qualifications Applicants must:

** Philosophically**

Hard Skills

• Employees must have the physical strength and ability to lift and carry a pet or other

object weighing up to 50 pounds without assistance.

· Employees should have basic animal behavior knowledge for safely performing temperament testing or behavior modification plans.

Soft Skills/Other

· Be a self-starter with excellent problem-solving skills and initiative.

· Be an excellent communicator—both written and verbal.

· Be comfortable navigating difficult and stressful situations that may require conflict resolution between employees and/or customers.

· Be able to pivot and react quickly to the unplanned challenges that often occur in our world each day.

· Be flexible to work some nights, weekends and rotating on-call schedule.

· Thrive in a fast-paced work environment where you are surrounded by the distractions of animal sounds, smells, and their respective allergens.

Benefits Package:

• Full-Time employees are eligible for benefits after 60 days of employment. HSHC offers several insurance options, including but not limited to medical (Anthem), dental, vision, Long/Short Term Disability, FSA/HSA, Identity Theft Protection, and Life Insurance.
• Generous vacation and paid time off accrued from day one.

● Robust Pet Benefits Package for employee owned pets. Includes annual vaccines, diagnostics, x-rays, preventatives, and prescription medications (requires a DVM script) at cost. Other select pet supplies like potty pads, carriers, food, bowls, bedding, etc. are available at no cost in the designated ‘free’ storage bins.

● 401(k) matching