Job Description

Job Requirements

• Greets patients/visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients or make referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed .
• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care Systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)
• Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.
• Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of the medical care and operational support.
• Creates appointment schedules and templates in patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system

Qualifications

Qualifications

• Education. High school diploma or General Educational Development (GED) equivalency
• Medical Terminology Preferred
• At least 6 months of experience in office setting.
• A fully qualified typist with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones

Additional Information

Some of the benefits offered to our full-time employees include:

• Competitive Salary
• Accrued paid time off
• Paid Federal Holidays
• Health and Wellness benefit to help cover medical costs
• Dental and Vision Plans
• 401k Plan

EOE AA M/F/Vet/Disability