Medical Office Receptionist

Williamsburg Urgent Care

Medical Office Receptionist

Williamsburg, VA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Company parties

    Competitive salary

    Dental insurance

    Employee discounts

    Flexible schedule

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    Free food & snacks

    Job description

    Williamsburg Urgent Care is a doctor owned and operated practice, and THE top rated UC in the area. We are searching for a Receptionist to provide a positive patient experience to our community. Our mission is to provide an exceptional patient care experience in a compassionate environment. Each employee plays a vital role by living our cultural values - being patient-centered, thinking first and building trust with all patients.

    Your role will include:

    Patient Care:

    Greeting our patients and visitors and answering inquiries on the phone and in person.

    Comforting patients and visitors by anticipating any anxieties and ensuring availability of treatment.

    Scheduling and keeping appointments on track by notifying nurse of patient’s arrival.

    Securing and maintaining patient accounts by obtaining and updating personal and financial information, expediting third-party claims, and ensuring confidentiality.

    Processes and files scanned documents that come into the office daily.

    Collects co-pays and balances due upon patient’s arrival.

    Facilitating a smooth and efficient operation by monitoring patient flow and helping with decreasing wait times.

    Maintaining a safe, secure, and healthy work environment for patients and staff.

    Protects patients’ rights and privacy by maintaining strict confidentiality of personal and financial information in accordance with HIPAA.

    Requirements:

    A natural sense of etiquette & professionalism while speaking to our patients and internal staff

    Must have a caring attitude and be able to show genuine empathy toward patients

    Exceptional telephone, verbal and written communication skills

    Superior customer service skills

    Able to actively listen and employ information received

    Able to maintain professionalism and customer focus in a stressful and fast-paced environment

    Able to multi-task while ensuring accuracy and adherence to policies and procedures

    Must have a high attention to detail and accuracy and have superior organizational skills

    Must be trustworthy and flexible

    Strong computer skills to manage our electronic records systems accurately and efficiently, while scheduling patient appointments and resolving other patient concerns

    Able to receive and provide ongoing coaching, guidance, and constructive feedback

    If interested, please apply! We’re looking to fill this role as quickly as possible! For more information on our clinic visit: www.WilliamsburgUrgentCare.com

    Job Types: Full-time, Part-time

    Salary: Competitive

    Expected hours: 10 – 40 per week

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Healthcare setting:

    Outpatient

    Urgent care center

    Medical specialties:

    Urgent Care