Benefits:

Paid Federal Holidays

Bonus based on performance

Paid time off

We are seeking a dynamic and experienced individual for a full-time on-site role as a Medical Office Manager - RN in Columbus, IN. The successful candidate will oversee day-to-day medical practice operations from staff management, and communication within the office, provide exceptional customer service, and handle receptionist and nursing duties.

HR related duties:

Organize, maintain, and supervise staffing schedule - record hours worked, vacation/sick days, and other paid time off. Ensure staff stays within policy and when/if violated then address it accordingly

Process employee's payroll

Coordinates and ensures sufficient staffing coverage when somebody calls in.

Oversee staff’s performance- job role/description/expectation

Perform and conduct employee performance reviews -every 3 months to 6 months. Implement any improvement plan and/or disciplinary action, including ending employment.

Plan, implement, and oversee office policies and procedures. Assist executive team in improving office policy.

Hire new employees by designing and posting a job description, conducting interviews, and making hiring decisions. The executive team may assist when needed.

Works cooperatively and respectfully with the Providers of the clinic this includes providing timely organizational information as well as seeking their input in clinic changes and staffing.

Keep office morale high and positive. Improve customer service and patient satisfaction.

Office day-to-day upkeep/operations:

Keep inventory, and order supplies and equipment necessary for the efficient operation of the office. May assign another staff for assistance.

Responsible for paying office utilities on time – i.e. automatic setup, etc.

Responsible for opening office mail in a timely fashion and addressing/distributing it appropriately

Attend and keep Meeting minutes in a detailed manner on the shared drive.

Responsible for procurement by engaging with various vendors, obtaining quotes, updating the executive team, and seeking their input, as needed.

Schedule drug rep lunches.

Acts as the organization representative with patients and staff -using knowledge, listening, and critical thinking skills to address their questions and concerns.

Billing

Serve as liaison on the clinic end to provide/assist the Billing team (outsourced) - provides documents that are required, uploads them into the system, and keeps track of charges.

Make bank deposits and provide receipts to the appropriate person/resource. Keep a daily tally of accounts.

Nursing duties:

Address all patient inquiries related to medications, labs, and medical concerns.

Communicate with providers about patients and document appropriately.

Guide staff about how to de-escalate situations.

Prior authorization.

Implement protocol/policy to ensure quality healthcare delivery.

Ensure medical samples are being kept and dispensed per law.

Order and ensure medical supplies are kept appropriately, provide quality check measures, and keep detailed records.

Qualifications

Medical Office and Medicine expertise

Strong Communication skills

Strong problem-solving and critical-thinking skills

Customer Service and Receptionist Duties experience

Attention to detail and organizational skills

Ability to work well under pressure

RN license in the state of Indiana

Experience in healthcare administration is a plus

Knowledge of electronic health records systems