Benefits:

Health insurance

Must be local and willing to work from the office.

Job Type

Full-time

Description

Job Purpose

The Patient Advocate will complete Medical Assistance Applications on patients who may potentially qualify for benefits under the MA Program or other entitlement programs. Obtain all necessary documents required by the County Assistance Office to determine eligibility.

Duties and Responsibilities

Complete the Medical Assistance Application, screen for disability and complete the hospital charity care form with patient/family member or guardian.

Update computer system daily

Medical Assistance production reports completed daily

1663’s must be taken to appropriate physician within 24 hours of completing the application

Secure all releases, waivers and questionnaires needed

Leave each patient with a pending document’s check list and follow up daily while patient is still in-house (if applicable).

All necessary verification should be faxed for within the first 24-48 hours of completing the MA application

Prepare applications for drop off at County Assistance Office

Discharge files are to be worked immediately

Follow up with County Assistance Office until determination has been made.

Assist with the Marketplace where applicable.

Report Red Flag and non-cooperative patients to management.

Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Requirements

Qualifications

Ability to work at various client sites as needed

High school Diploma or equivalent is required

College degree in Healthcare field preferred

2 to 3 years’ experience in the field of healthcare preferred

2 to 3 years’ patient facing experience preferred

Ability to effectively communicate with patients one on one

Ability to work independently and be detail-oriented

Strong investigatory and researching skills

Ability to use the internet and learn databases

Excellent written and verbal skills

Ability to efficiently multitask

Possess a high level of organization skills

Adhere to the policies and protocols of the client while behaving professionally at all times

Ability to meet monthly productivity goals

Must be proficient in Microsoft Office Outlook

Bilingual in Spanish (spoken and written skills) a plus