Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

As the first face our patients see, we are looking for dependable and responsible individuals who can keep the front desk running smoothly. Must have an energetic, team player attitude with a focus on excellent customer service! Customer service and a positive attitude are of utmost importance in this role. We can train any candidate for this role, but a positive genuine attitude with our customers can not be taught.....it must be a core characteristic. The ideal candidate will be committed to providing an exceptional experience for our patients.

Responsibilities

Greet, check-in, check out patients, and direct them appropriately

Schedule appointments, and collect copay, deductible, and coinsurance for new or existing patients in accordance with payer policies

Answer and route phone calls in a professional manner; provide answers when possible and personalize call contents to patient

Communicate respectfully and efficiently with all team members regarding patient portal or phone call requests/questions

Document communication appropriately in EHR

Ensures patient insurance information is updated and entered correctly in EHR

Check patients in and out of the clinic and initiate any required forms or paperwork to be completed on iPad

Schedule new patients/existing patients and/or work with patients to reschedule existing appointments to better suit the patient or clinician's needs

Prep clinic daily for the following days ensuring patients have completed their forms, co-payments are documented and referral/authorizations have been obtained

Manage the primary fax box and tag appropriate employees/departments to each incoming fax to handle

Performs other tasks and related work as required

Qualifications

High School Diploma/GED

2 years of customer service required, hospital or outpatient clinical office preferred

Knowledge of medical terminology

Knowledge of patient medical insurance policies and procedures

Family practice, orthopedics, pain management, or surgery scheduling experience preferred

Medical Assistant experience preferred

Bilingual (Spanish) preferred

EHR Experience required