Benefits:

Competitive salary

Flexible schedule

Training & development

Job Summary

This position serves as the first point of care for our patients and clients. A successful Medical Receptionist conveys Best Remedy Urgent Care’s dedication to our patients and provides a warm and welcoming environment for all visitors. The Medical Receptionist is responsible for accurately collecting patient information and provides administrative, patient, and client support in a timely fashion.

Roles and Responsibilities

Provide excellent customer service to patients and clients

Greet and check-in patients in a friendly and professional manner

Maintain awareness of patient needs in waiting room

Answer phone calls and direct them to the appropriate department or staff member

Schedule appointments and manage the appointment calendar

Assist with all patient registration and administrative processes as assigned

Register patients accurately, timely and efficiently; while maintaining expert level customer service, professionalism, and compassion

Accurately record patient demographic, health, pharmacy, and insurance information

Adhere to all established policies and procedures

Ensure and uphold the confidentially requirements of all patient records and manage all daily tasks and activities consistent with HIPAA, state and federal laws and regulations, and the clinical policies and regulations regarding confidentiality and security

Uphold and ensure compliance with and attention to corporate policies, procedures, mission, and values

Verify patient insurance information and collect co-payments

Perform end of shift cash handling review with supervisor

Maintain patient records and update necessary information

Maintain acceptable level of productivity and consistency with all tasks assigned.

Assist other team members as requested

Succinctly explain company policies and procedures, including billing and payment information to patients

Process patient payments and furnishing receipts for copays, supplies, any diagnostic studies; or supplies rendered during visit

Prepare patient visit record once a patient is ready for triage

Maintain a clean and sanitary work area

Print statements as requested by patients

Participate in daily huddles with patient care team, staff meetings and training as required

Maintain office equipment as necessary

Ensure all necessary paperwork is prepared for the next workday

Perform miscellaneous duties as assigned

Preferred Skills and Experience

Ability to provide customer service with positivity and patience.

(Required) 3+ years of experience in a customer facing or customer service role required with references

Strong visual, verbal, written and typed communication skills

Proficiency in using fax, phone systems, and handling multiple phone lines

Ability to multitask and prioritize tasks simultaneously

Working knowledge of medical office processes, terminology and procedures is preferred

Excellent organizational skills with attention to detail

Ability to maintain confidentiality of patient information

Ability to work with a diverse patient population

Ability to properly triage and de-escalate high intensity encounters

Must be proficient with keyboard data entry Working knowledge of HIPAA privacy and security rules

Proficiency in English speaking, reading, writing, and comprehension

Working knowledge of Athena EHR strongly preferred

Education

Preferred - Highschool Graduate or equivalent

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must be able to sit, stand, and walk 8 to 12 hours as needed

· Ability to lift to 30 pounds

· Ability to hear phones, pages and patients in a medical environment

· Visual acuity to accurately interact with computerized devices, screens, and detailed written documents for up to 12 hours a day

Miscellaneous Duties:

The work environment characteristics described here are representative, but not exhaustive of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The typical workday involves meeting multiple demands on a timely basis.

This job description summarizes the essential duties required for this position but in no way is inclusive of all duties. Other related duties may be assigned as needed by Best Remedy Urgent Care, LLC. Best Remedy Urgent Care is a smoke free and tobacco-free environment. For the health and safety of our employees Best Remedy Urgent Care does not permit smoking of the fragrance of lighted inhaled substances in or near our facilities, vehicles, or around patients.