Medical Receptionist duties and responsibilities

Medical Receptionists perform a variety of duties in order to support the medical staff and its patients. They are the main liaisons of a medical facility, interacting with patients and medical staff. They act as mediators in communication. A Medical Receptionist’s duties and responsibilities also include:

Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later

Collecting patient information and providing it to relevant medical leads

Tracking availability and preparing patients before their appointments

Informing medical staff when a patient has arrived or is waiting

Ensuring that each patient has the proper documentation and sign-in sheets

Handling correspondence and file transfers

Checking on medical staff throughout the day