Our Ideal Candidate

Foot and Ankle Specialists of Illinois (FASI) is an established medical and surgical podiatry practice located in Algonquin, IL. We are looking to add a Front Desk Coordinator with at least 2+ years’ of experience to our team (no exceptions please). If you’re a person who starts your day with a smile and ends it with a bigger smile, consider applying for this position. The ideal candidate will deliver a professional and qualified first impression to all visitors. You must be able to multitask, prioritize, and problem-solve in a busy medical office environment. For more information, please visit us at www.footandanklespec.com. Podiatry experience is a plus but not required. We recognize that some growth in the position may be needed, and we are willing to train the right candidate with leadership potential. This role is right for you if:

You enjoy teamwork and are passionate about making patient visits a great experience

You love making people feel welcome and comfortable during all encounters with FASI

You have great ideas and enjoy collaborating with the team to grow the practice

You are tech-savvy and know how to use a computer

You are passionate about conquering challenges and expel positive energy!

You are an independent worker, looking to learn and grow your career.

What you will be doing:

Welcoming patients at the main reception desk with a warm, friendly, and inviting demeanor

Handling phone calls and scheduling / re-scheduling appointments

Checking-in / checking-out patients/registration/demographics

Collecting co-pays / deductibles / handling money at the time of service

Creating a 5-star “patient/customer” experience

Acting as the liaison between patients and any portal/technology questions

Maintaining the front office lobby area by wiping down surfaces

Prepping charts for the next day

Completing forms (such as DME paperwork) in an error-free manner

Participating in huddles, debriefs, and team meetings

Maintaining organizational policies and procedures for the front desk

Managing and tracking inventory

Verifying insurance coverage and calculating/documenting patient responsibility

Assisting the billing team with insurance verification, A/R ledgers, statement calls, and claims work list items

Assisting the credentialing team with needed documentation

Assisting the marketing team with database maintenance, social media posting, and other marketing initiatives

Training other team members as needed and requested by management

Handling any other duties (and special projects) as assigned by management

Enjoying your day at work!

Qualifications:

High school diploma (required)

Minimum 2+ years’ of using medical scheduling systems or EMR software such as e-clinical works, next-gen office, Athena, epic, or other similar systems

Proficient with Microsoft Office Suite products (i.e. outlook e-mail, excel, etc…)

Willingness to learn and collaborate

Excellent communication and writing skills

Benefits:

Commute to one location only!

Health and dental insurance

Paid time off / holiday pay

401(k)

Growth potential at our office

Paid training

Fun team building and social events