Benefits:

Competitive salary

Health insurance

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Health Insurance

Job Summary: This position is responsible for day-to-day administrative and general functions of the front desk including answering phones, scheduling appointments, and checking-in/out patients. This position is the first and usually the last person the patient and other stakeholders interacts with.

Primary Job Responsibilities:

1. Welcomes patients/clients/visitors, determines the purpose of visit, and directs them to appropriate person or department(s).

2. Promptly and professionally answers telephone calls and routes calls appropriately.

3. Facilitates patient flow and communicates delays with patients and clinical staff.

4. Appropriately and courteously screens solicitors for relevance to organization needs.

5. Explains financial requirements to the patients or responsible parties and collects fees as required. Reconciles charges daily.

6. Schedule patient appointments and procedures according to established policies and procedures.

7. Obtain accurate information from patients and ensure all registration forms are complete.

8. Maintain organization and efficiency of front office, including office supply inventory.

9. Maintain patient confidentiality.

10. Uses customer service principles and techniques to deal with patients/clients/visitors calmly and pleasantly.

11. Performs other duties as assigned.

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a medical office setting.

Additional Requirements: Willingness to work evenings and/or weekends as needed.

Knowledge:

1. Knowledge of medical terminology and organization services.

2. Knowledge of administrative processes, procedures, insurances, and preparing patient charts.

3. Knowledge of basic math and modern office procedures.

4. Knowledge of grammar, spelling, and punctuation.

5. Knowledge of medical practice protocols related to scheduling appointments.

6. Knowledge of customer service principles and techniques.

Skills:

1. Ability to use multi-line phone system, including transferring calls and paging.

2. Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.

3. Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch.

4. Adequate hearing to answer phone and speak with patients.

5. Ability to speak clearly and loudly enough to be heard by callers and patients.

6. Skill in handling paperwork/filing adequately.

7. Skill in handling incoming phone calls and triaging appropriately.

8. Skill in written and verbal communication.

9. Skill in gathering, interpreting, and reporting insurance information.

10. Skill in trouble-shooting insurance claims issues and resolving appropriately.

Abilities:

1. Ability to works well under pressure with minimal supervision.

2. Ability to elicit appropriate information to route calls to the appropriate person.

3. Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.

4. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software, including other office equipment.

5. Ability to interpret and understand insurance benefits and reimbursement.

6. Ability to flexibly respond to changing demands and organize and prioritize tasks effectively.

7. Ability to establish and maintain effective working relationships with patients, employees, and the public.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Occasionally lift and carry files up to 20 pounds.

Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.

Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions.

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.