As a Patient Service Representative/Physical Therapy Aide at Summit Rehabilitation, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

*This position is a hybrid role and will require some front desk work*

Pay: $16.66-20/hr based on experience & skill set

Schedule: Full time 40hrs/per week - clinic is open M-F 8am-7pm

Location: 17223 Avondale Way Redmond, WA 98052

Physical Therapy Aide Job Duties:

Essential Job Functions:

• Patient Support: Assist patients in transitioning to therapy areas, ensuring their comfort and safety.
• Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile
• Equipment Setup: Prepare therapy equipment and treatment areas based on therapist instructions.
• Administrative Tasks: Maintain organized patient records, schedule appointments, and handle billing procedures.
• Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
• Assist Therapists: Aid therapists during therapy sessions by providing necessary materials and facilitating exercises.
• Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies

Qualifications:

• High school diploma or equivalent; additional education or training in healthcare is a plus.
• Prior experience in a healthcare setting or as an occupational therapy aide preferred.
• Strong communication skills and the ability to work collaboratively within a team.
• Detail-oriented with excellent organizational abilities.
• Compassionate and patient-centered approach towards assisting individuals in need.

Physical Requirements:

• Mobility: Ability to move around freely to assist patients and therapists.
• Lifting: Capable of lifting and carrying equipment or assisting patients as needed (up to 50 pounds).
• Standing: Extended periods of standing and walking during therapy sessions.
• Manual Dexterity: Proficiency in handling therapy tools and equipment.
• Visual and Auditory Skills: Ability to observe patients and communicate effectively.
• Flexibility: Adaptability to changing tasks and schedules in a dynamic healthcare environment.

Admin Job Duties: 

Patient Interaction:

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.

Administrative Support:

• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized
• Coordinate with clinical staff to ensure a seamless patient experience.
• Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
• Communication and Coordination:
• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations:

• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies

Why Join PRN Physical Therapy:

• Opportunity to be a part of a dynamic and supportive team dedicated to patient care.
• Competitive compensation and benefits package.
• Professional development opportunities and a positive work culture focused on growth and collaboration.

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.