Job description

General Purpose

Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Main Job Tasks and Responsibilities

greet patients

register patients according to established protocols

assist patients to complete all necessary forms and documentation including medical insurance

ensure patient information is accurate including billing information

inform patients of medical office procedures and policy

maintain and manage patient records

move patients through appointments as scheduled

answer incoming calls and deal with inquiries

transfer calls as required

schedule patient appointments

collect co-pays and payments

report statistics as required

schedule tests, scans and outside appointments for patients

obtain external medical reports as required by medical professionals

respond and comply to requests for information

deal with incoming and outgoing post

complete other clerical duties as assigned

maintain stock of forms and office supplies

ensure reception area is well maintained, neat and clean

safeguard patient privacy and confidentiality

Education and Experience

high school diploma

knowledge of medical terminology, procedures and diagnosis

knowledge of computer and relevant software applications

knowledge of general administrative and clerical procedures

working knowledge of healthcare insurance preferred

Key Competencies

communication skills

information collection and management

planning and organizing

attention to detail

customer service skills

adaptability

confidentiality

Job Types: Full-time, Temporary, Internship

Salary: $15.00 - $25.00 per hour

Benefits:

401(k)

Health insurance

Paid time off

Schedule:

8 hour shift

Ability to commute/relocate:

Queens, NY (Preferred)

Education:

High school or equivalent (Preferred)

Work Location:

One location

EMR Used:

EyeMD EMR

Typical start time:

8AM

Typical end time:

5PM

Internship Compensation:

Pay

Job Duties:

Greeting visitors

Scheduling

Correspondence

Running errands

Stocking supplies

Sorting and sending mail

Answering and routing phone calls

Managing social media