We are searching for a full time; medical records clerk to join our office team. Candidate should possess excellent communication skills, be detail-oriented, organized, and comfortable with electronic medical records. The medical records clerk must always maintain confidentiality; knowledge of health records is preferred.

Duties and responsibilities may include but are not limited to:

• Receive and respond to incoming requests for health information.
• Assist patients, process mail, respond to telephone and e-mail inquiries and retrieve facsimile (fax) inquiries in a timely and professional manner.
• Provide excellent customer service to both internal and external customers.
• Validate requests and authorizations for the release of information according to company procedures and HIPAA regulations.
• Document requests and updates in the electronic tracking system as required by established procedures.
• Ensure that requests and authorizations are scanned into the electronic health record system.
• Complete release of information requests accurately and correctly, according to the content of the requests, company procedures, and established standards of quality and productivity.
• Organize workload and prioritize work tasks to meet management's production goals.
• Maintain working knowledge of the current state and federal laws and regulations related to patient privacy, as well as facility policies and procedures regarding the release of information.
• Help to foster a “team approach” with co-workers throughout the Practice to benefit the entire organization and best serve the patients' needs.
• Maintain regular attendance in compliance with the practice Attendance Policy.
• Other duties assigned by manager(s)

Qualifications and Experience

• High school diploma or equivalent
• Customer service experience preferred
• Medical office experience preferred

Working Schedule

Office hours are Monday-Friday from 7am-4pm.

Physical requirements

• Stand, sit, talk, hear
• Use hands and fingers to operate a computer and telephone keyboard reach
• Specific vision abilities required by this job include close vision requirements due to computer work
• Ability to go up and own two flights of stairs throughout the day.
• Ability to uphold the stress of assisting patients of diverse backgrounds