Job Title: Medical Support Assistant (MSA)

Location: Aurora, CO

Job Description:

• Validates and update patient demographic information.

• When records are received, the contractor will ensure that all necessary health/administrative information is processed to be integrated into the Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).

• Properly processes community care consultants via Health Share Referral Manager (HSRM), Provider Profile Management System (PPMS), and/or other systems as needed.

• Screens/receives phone calls in a courteous and timely manner.

• Responds to telephone inquiries regarding delivery of services.

• Daily computer use of Microsoft Office products to include Excel, Word, Outlook & Microsoft Teams.

• Perform appointment scheduling, tracking, and pre- and post-appointment contacts as required.

• The contractor performs quality customer service for all patients; patient families; Staff, contractors, physicians, fellows, and residents.

Other duties as assigned.

Qualifications:

• Shall be a citizen of the United States of America.

• Have a High School education or GED equivalent.

• Oral and written proficiency in English.

• Basic computer skills.

• Type at least 50 WPM.

• Have no health or physical disability restrictions that interfere with the performance of assigned duties.

• Proof of immunization.

• Basic medical terminology knowledge.

• Minimum 6 months of customer service experience.

Rate: $21.00/hr. plus $4.93 SCA

Clinic Hours:

Monday – Friday 7:00am – 6:00pm, excluding federal holidays; personnel will work an 8-hour shift within the defined business hours.

Essential HealthCare Solutions is an Equal Opportunity Employer:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information.