Job Description
CUSTOMER REPRESENTATIVE - INSIDE SALES POSITION
Are you passionate about fitness, committed to quality, and ready to be valued as a serious professional?
If you’re tired of the stress and uncertainty of unreliable side gigs, please keep reading. This position is only for professionals with a great attitude and commitment to quality. If that’s you, I’d like to talk with you about an immediate opening with a guaranteed earning opportunity and a host of other benefits usually reserved for people dressing up in business attire and showing up to a cubicle at 8 a.m. each day (so glad I left that lifestyle behind!)
My name is Justin Singer and I run a boutique fitness studio called Mekanix Calisthenics Gym in Houston, Texas. Mekanix helps women and men ages 18 – 60 achieve greatness through fitness. Calisthenics is a time-tested, fun, and powerful way for people of all ages and levels to improve their health and their bodies. When people commit, they not only achieve great things in the gym, but great things in all areas of their lives. Those are the results that make me proud of running this business!
I'm looking for an enthusiastic, motivated, and energetic person to assist with day-to-day business and administration activities - specifically, as a liaison between our clients and our sales team in the role of Inside Sales Customer Representative. Please read this entire job description to see if it’s a good fit for you and learn how to apply.
JOB TITLE: Inside Sales Customer Representative
LOCATION: Houston, TX – Montrose and Spring Branch area.
THE COMPANY: Mekanix Calisthenics Gym is the only calisthenics training gym in Houston. Read more about us at http://www.mekanixhouston.com
THE POSITION: You’ll work as an Inside Sales Customer Representative for Mekanix. This part-time work-from-home position functions as a midway point between our prospective clients and our sales team. The Inside Sales Customer Representative is responsible for calling prospective clients from our list of leads to set in-person appointments using scripts we will provide. Appointments are set between prospective clients and members of our sales team with the goal of selling gym memberships. The ideal individual is outgoing, articulate, organized, and can work flexible hours depending on lead volume.
Fitness industry experience and experience with MindBody Online software also a plus.
JOB HOURS: Part time. 3 - 4 hours/day, 5 days a week is anticipated. Best results are achieved if leads are followed up with as soon as they come in. Confirmations and follow-ups with leads are best done outside normal working hours (most prospects don’t want to talk during their own work day.)
CUSTOMER REPRESENTATIVE DUTIES INCLUDE:
• Enter all leads into our CRM including name, phone, e-mail, log of each contact, and other relevant notes. Leads arrive from various places such as e-mail, Slack messages, or text messages from our central messaging system. It’s your responsibility to ensure all information is consolidated in the CRM.
• Respond to all inbound leads in a timely manner. Responses made within 15 minutes (or even faster!) of initial contact will result in the best results.
• Set appointments with prospective members by following the script provided by Mekanix.
• Follow-up as needed to ensure prospect shows up for their appointment.
• Report results on a regular (weekly) basis to the Studio Manager.
• Commit to regular, weekly professional development using learning pathways provided by Mekanix.
COMPENSATION: 1. $12/hr. 2. $5 bonus for each appointment set (a set appointment means CRM has been completely updated and the prospect completes the appointment)
Here’s who this position is NOT for:
• Those who are not punctual.
• Those who are not self-motivated.
• Those who can’t or won’t commit to ongoing professional development done at least weekly
• Those who are not results oriented. Success in this position means booking appointments.
• Those who aren’t willing to sign a non-disclosure agreement. You should meet this description:
• You are excited about our mission and identify with our values. Read about them here: http://mekanixhouston.com/about
• You have a passion for fitness and health.
• You have experience setting appointments by phone.
• You have experience with sales (preferred) and/or customer service.
• You have good communication skills. You must be comfortable conversing in-person and on the phone, and know how to conduct yourself professionally and deliver clear instructions to the clients. I’ll provide training, but I can’t teach you manners and professionalism.
• You have great people skills and personality. You must LOVE working with people! This is an exciting studio and you must be able to show our athletes energy and excitement
• YOU ARE:
o Motivated.
o Open to being coached.
o Punctual.
o Persistent.
o Goal-oriented.
o Comfortable working on your own.
o Intellectually curious. Interested in learning and understanding.
HOW TO APPLY: Send your resume in PDF format to resume@mekanixhouston.com Make sure to apply directly by e-mail and not by clicking Apply through the site. In the body of your email, include the word “planche” and where you saw this job posting. To receive top priority, please also write 150 words or less why you think you are a good fit for this position. Snap a picture of the note with your phone and include as an attachment to your response.