MyTime Customer Success Representative | SmartRecruiters MyTime Customer Success Representative * 193 West 2100 South, Salt Lake City, UT * Full-time Company Description MyTime is a fully integrated scheduling, payments and automated marketing platform, specializing in large multi-location chains and franchises. Our mission critical software -- which includes in-store scheduling and online booking, client record management, email and SMS marketing, and a full point of sale for handling payments -- is used in every aspect of the customer journey. Our customers rely on their service businesses to remain competitive in the age of Amazon, and they need a next generation POS to help them achieve this growth. We aspire to be the operating system of their business. We also made it easy to plug our online booking, payments and messaging capabilities into the places customers are found today, including Google Search, Facebook, Instagram, and the merchants own websites and mobile apps. Upon adopting MyTime, our customers see average revenue growth of up to 30% through improved operational efficiency, greater customer retention, and access to new customer acquisition channels. Our product is used at over 14,000 locations across the globe, ranging from single-location sole proprietors to multi-billion dollar Fortune 500 chains. As a completely cloud-based solution, MyTime is designed for quick and easy deployments. Its lauded for its ease-of-use and short ramp-up time, having won numerous awards such as the Best Commerce Product of 2017 from the Local Search Association. MyTime is backed by Upfront Ventures and Khosla Ventures and was founded by Ethan Anderson, a successful serial entrepreneur whose first startup, Redbeacon, won TechCrunch50 in 2009 and was acquired by The Home Depot. Come help us realize our vision of becoming the worlds leading online scheduling and local commerce platform! Job Description As a Customer Success Representative, youll employ skills as varied as account management, sales, customer support, and product management. Tens-of-thousands of small businesses across the US will rely on you to educate them and solve problems using MyTimes advanced cloud-based scheduling, marketing and credit card processing features. An average day could include inbound, email, and chat support with our customers, outbound campaigns to upsell or re-engage lapsed users, or helping to test and educate about new product features. Every day, youll be a part of changing the way small businesses run their operations and interact with their customers and at the same time, help MyTime create and run scalable processes as we grow. Key Responsibilities for this Role: * Support and train MyTime users on our products * Handle inbound and outbound calls, emails, and chats * Increase customer engagement with MyTime products * Upsell MyTime products to address customer needs * Work with Product, Marketing, and Sales teams to create features and products and ensure smooth implementation * Be the eyes and ears of the company: listen to feedback and report to the larger team to address customer needs Qualifications * Bachelors degree or higher * 2 years experience in Customer Support, Account Management, or Tech Support at a software company, or similar roles highly preferred * Self motivator with impeccable written and vocal communication skills, over the phone and in-person * Extreme organization and ability to multitask and prioritize in a fast-paced environment * Outgoing and comfortable talking to anyone * Powers of persuasion -- to help our users succeed, youll need them to follow your lead! Additional Information MyTime provides a competitive salary and benefits package, early stage equity, and a transparent and exciting startup culture that is singularly focused on empowering people to make an impact in their jobs. We have a convenient location adjacent to the TRAX Station in South Salt Lake City. Were growing fast and solving a big problem, providing our employees the opportunity to make the tremendous impact that leads to true professional fulfillment. If you're interested, we'd love to talk! I'm interested I'm interestedRefer a friend share this job * * * * Powered byPrivacy Policy and Terms of Use