Benefits/Perks

Highly Respected Company

Positive Work Environment

Paid Time-Off

Career Advancement Opportunities

Sales Commission

Competitive Compensation

Job Summary We are seeking a positive, friendly Member Concierge/Front Desk Reception to provide exceptional service to our Men's Grooming Shop clients. The Concierge will assist guests with the check-in and check-out processes, and process payments. Responsibilities also include maintaining communication with Stylists/Barbers/Nail Technicians to coordinate availability, answering guest inquiries, and completing paperwork promptly and accurately. The Concierge must possess excellent communication skills and the ability to stay positive even when faced with busy situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of shop operations and activities

Make appointments and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the services provide at Hammer & Nails

Provide information regarding available Member Grooming Clubs (Membership)

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with salon/spa industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds