Member Experience Associate

Retro Fitness of Stroudsburg

Member Experience Associate

Stroudsburg, PA
Full Time
Paid
  • Responsibilities

    At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

    The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.

    Benefits and Perks:

    Flexible scheduling

    Growth Opportunities

    Job Expectations:

    Work your scheduled shifts and arrive on time every shift

    Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)

    Aim to exceed customer expectations at every opportunity

    Make eye contact with customers

    Smile authentically at customers

    Speak enthusiastically to customers

    Be attentive and courteous to customers

    Keep a sense of urgency and hustle when it comes to helping customers

    Keep a positive, upbeat personality.

    Be able to communicate clearly, professionally, and proactively when needed.

    Prior experience in sales, retail, or hospitality is helpful.

    Active CPR/AED certification preferred.

    Job Responsibilities:

    Greet and check in members as they come in.

    Resolve customer issues in an effective manner.

    Sell memberships, retail, and merchandise.

    Follow up with prospects promptly.

    Ensure a safe and clean health club environment for members and staff.

    Open and close the facility if scheduled.

    Follow company policies, procedures, and best practices.