Member Experience Associate team lead

Retro Fitness of Mesquite

Member Experience Associate team lead

Richardson, TX
Full Time
Paid
  • Responsibilities

    Us:

    At Retro Fitness, “Get Real” promises an honest, straightforward, non-intimidating approach to helping our community achieve its fitness goals. With over 170 locations open or under development we have become an attractive fitness destination for consumers because of our inclusive community, state-of-the-art equipment, group fitness classes, personal training, and amenities like massage chairs and tanning. It is a one-stop shop for anyone looking to improve their health in a nurturing environment.

    Locations: Richardson

    Shifts: Monday-Friday 11am-8pm Two Days off during the week Must be able to on work weekends 9am-5pm

    The Member Experience Associate provides our members with an amazing customer experience from the second they walk in.

    You:

    A positive and friendly person

    Someone who only treats people with kindness and respect

    Reliable and punctual

    Passionate about fitness

    Enjoys multitasking

    Excellent verbal and written communication skills

    Strong leader

    Must have

    Proven experience in exceeding expectations at every opportunity

    Bi-Lingual preferred but not required

    Ability to provide excellent customer service under all circumstances

    Strong sense of urgency and problem-solving when it comes to helping customers

    A positive, upbeat personality.

    Ability to communicate clearly, professionally, and proactively when needed.

    Prior experience in sales, retail, or hospitality is helpful.

    What will you do

    Greet and check in members as they come in.

    Sell memberships, retail, and merchandise.

    Follow up with prospects promptly.

    Ensure a safe and clean health club environment for members and staff.

    Follow company policies, procedures, and best practices