Member Relations Specialist

KidStrong Everett

Member Relations Specialist

Everett, WA
Part Time
Paid
  • Responsibilities

    Are you looking for a workplace where you can be part of a fun, energetic, and professional team that loves what they do? Our Everett location is rapidly growing and we are looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives! If you enjoy working with children, making children smarter & stronger, and working with an amazing team, then let’s talk!

    WHAT IS KIDSTRONG? At KidStrong, we help parents build stronger, smarter, more athletic kids. Our private training centers focus on the brain, physical and character development for ages walking through 11 years old. KidStrong is a science-based curriculum that is parent-focused and taught by our professional coaches! We help parents discover their child’s superpowers and build future-ready kids who are confident in making friends, running the playground, and raising their hands high in the classroom. In other words… kids who will win at life!

    Click the link to see what we're all about!

    https://youtu.be/mz6b70hoeFY

    KidStrong Member Relations Specialists are the first impression at KidStrong – helping the KidStrong team lead the way and serving as an incredible liaison with families. The Member Services Specialist's time is spent supporting the Program Director and Coaches in center operations including interacting with families, addressing members needs such as schedule changes, new member trials and so much more. Typical schedule includes 3-4 weekday and 1 weekend shifts with specific hours being dependent on the needs of the center. This role is critical in assisting the Center Director with member needs.

    RESPONSIBILITIES

    Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it with members.

    Maintain a professional presence at the front desk while assisting members with scheduling needs, program questions, and new member trial class followup.

    Create positive interactions with students and families before, during, and after class.

    Maintain dynamic, fun, motivational. and professional demeanor

    Communicate professionally with co-workers in Slack, including periodic checks of messages when not in centers.

    Complete trainings throughLearnUpon as required by the Program Director and/or HQ Training and Certification team.

    Attend additional mandatory staff meetings as required by the Program Director.

    Manage KidStrong New Member and Camp enrollments held by centers when local schools are not operating (example: Winter Break, Summer Break)

    LEADERSHIP

    Provide support and be available for team during classes

    Assist Center Director with daily member needs

    Connect with families of the center and find ways to proactively keep them engaged with KidStrong. Foster the mentality that we don’t want Families to Leave KidStrong, doing all you can to retain Families.

    CENTER OPERATIONS

    Be the go to for all member needs when the Program Director is not at the center.

    Demonstrate understanding of driving overall center performance and support Program Director’s plans to maximize performance.

    Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong).

    Assist in the execution of community events as necessary.

    Support the Program Director and center level initiatives i.e. center maintenance, trainings, brand consistency etc.

    Daily, Weekly, and Monthly cleaning and maintenance of the center.

    Partner with your Program Director on needs, KPIs, class ratings, and overall center performance.

    Provide excellent customer service to families and handle their needs when in center.

    Typical schedule includes 3-4 weekday and 1 weekend shifts with specific hours being dependent on the needs of the center.

    SKILLS/QUALIFICATIONS:

    Passion for working with children is non-negotiable

    Comfortable speaking to parents/guardians regarding variety of topics

    Previous experience in management is preferred but not required

    Prior experience in public speaking

    CPR certified

    Self-starter who just gets the job done

    Supervisory Responsibilities This position will not directly supervise, but will serve as a key leader for member relations.

    DNA/COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies:

    High Standards

    Establishes and holds high standards

    Leads by Example

    Sets tone through actions

    Passionate

    Stays focused on the KidStrong Goals.

    Goal oriented and high performing.

    Command Presence

    Upholds KidStrong Values; creates vision for others.

    Teacher

    Communicate and ensure transfer of knowledge.

    Professional

    Approaches others in a tactful manner

    Reacts well under pressure

    Treats others with respect and consideration

    Accepts responsibility for own actions

    Follows through on commitments.

    Performer

    Engaging, Fun, Likable

    High Energy, Clear & Easy to Understand

    Mentor

    Develops and nurtures relationships

    Focuses on developing self and others

    Planning/Organizing

    Prioritizes and plans work activities; Develops realistic action plans.

    Sets goals and objectives

    Uses time efficiently

    Plans for additional resources

    Organizes or schedules other people and their tasks

    Oral Communication

    Speaks clearly and persuasively in positive or negative situations

    Responds well to questions; Listens and gets clarification

    Demonstrates group presentation skills; Participates in meetings.

    Written Communication

    Writes clearly and informatively; Edits work for spelling and grammar

    Varies writing style to meet needs

    Presents numerical data effectively; Able to read and interpret written information.

    Teamwork

    Balances team and individual responsibilities

    Exhibits objectivity and openness to others' views

    Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

    Puts success of team above own interests; Able to build morale and group commitments to goals and objectives

    Coachable/Low Ego Mindset

    Gives and welcomes feedback.

    Encourages exploring of different perspectives to reach common goals and objectives

    Has a growth mindset; Sees every opportunity as one to learn from.

    Adaptability

    Comfortable calling an audible; continuing or adjusting the play after the audible is called.

    Embraces innovation and a quickly-changing landscape. Best Idea Wins!

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.