Member Relationship Representative

The Member Services Representative position at Northland Area Federal Credit Union is a customer-focused role that combines financial expertise with exceptional service delivery. This position serves as the primary point of contact for both internal and external members, handling a wide range of financial transactions and services while maintaining strict attention to accuracy and confidentiality.

What Makes You a Great Fit?

The ideal candidate combines the qualities of being unselfish and approachable, patient and conscientious, and analytically precise in their work. The role requires working in a typical office environment, processing various financial transactions, opening new accounts, and providing detailed product information to members. A successful teller must demonstrate strong mathematical skills, maintain up-to-date knowledge of credit union products and services, and deliver service with unwavering professionalism while adhering to established procedures. The position demands a steady, methodical approach to work, with an emphasis on repeatable, high-quality results and careful attention to detail.

Key responsibilities:

• Meets all sales goals as established
• Handling cash transactions, providing account information, and serving as a trusted financial partner to members while upholding the credit union's service promises.
• Greet and welcome members and visitors to the credit union in a courteous, professional and timely manner
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records
• Research and resolve account related discrepancies. Report any discrepancies to the supervisor as necessary; May provide assistance to other MSR staff performing this task
• Provide information on and promote all credit union products and services based on member's needs; Actively cross sell products
• Process mail transactions
• Assist members in balancing their accounts

Qualifications Required:

Must possess and maintain a valid driver's license

Qualifications Desired:

Previous credit union, financial institution, cash handling, member service, sales or related experience

Northland Area FCU is an Equal Opportunity Employer