Position Summary: Serve as a liaison between the members and the credit union by accurately performing transactions, providing information and referring potential prospects to appropriate staff

Essential Functions and Responsibilities:

Ensure exceptional service to all external and internal members to foster and capture the credit union brand. Consistently delivering on our brand promise, vision and mission statements

Educate members regarding all Call Federal products and services in a consistent sales environment

Uses knowledge of a specific product, service, or other assigned area of expertise to answer member inquiries via face-to-face, telephone and or email

Provide prompt efficient accurate information and basic teller transactions and adhere to Call Federal check cashing and deposit authority limits

Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.

Open accounts for existing members

Provide services such as Visa gift cards and Visa cash advances

Respond to member requests/ problems/ complaints and direct them to appropriate staff for additional assistance

Ordering of all electronic/digital services

Accountability for all assets under your control; including cash drawer, if applicable

Process check imaging thru branch capture daily

Assist members with all member service forms

Uncover opportunities for member engagement, via in person or outbound sales calls to achieve sales goals

Advocate and demonstrate company brand

Other duties as assigned

Qualifications:

High school diploma or equivalent

Previous cash handling experience, minimum of a year

Previous retail experience, minimum of a year

Requires flexible schedule availability including evenings and weekends

Excellent interpersonal skills required

Self-motivated; can work independently, but also in a team environment

Takes initiative to proactively add value to the member and credit union

Positive and optimistic

Trustworthy and honest

Attention to details a must

Acceptable background check; credit, criminal and insurance verification

Environmental Factors and Physical Requirements:

This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1-25 pounds. Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to sit, reach with arms, talk and hear.

Benefits: Medical Insurance Dental Insurance Vision Insurance Voluntary Life Pet Insurance HSA/FSA/DCA Accident Insurance Critical Illness Insurance 401K with generous employer contribution

Company Paid Benefits Include: Group Life Insurance Short-term Disability Long-term Disability HSA Employer Contribution and Matching Employer Paid HRA 10 Paid Holidays Birthday Off with Pay Paid Community Service Time PTO Parental Leave

Location: 4605 Commerce Rd., Richmond, VA 23234

Hours: Monday - Thursday 8:45-5:15, Friday 8:45-6:15, Saturday 8:45-12:15