AtPlanet Fitness, we pride ourselves in creating a culture thatempowers people to live a healthy lifestyle. Our goal is to assistour members and our employees to reach their full potential.

Weare currently looking for a high energy individual with a passion forhelping others and a drive to succeed to join our team! The MemberServices Representative is responsible for creating a positive memberexperience by providing a superior level of customer service toPlanet Fitness members, prospective members and guests.

WhyPlanet Fitness?

Eachof our employees receive:

• Complimentary Black Card Membership

• Company Facilitated Training

• Advancement Opportunities

• Rewards and Recognition Programs

EssentialDuties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.

• Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system.

• New member sign-up.

• Take prospective members on tours.

• Facilitate needed updates to member’s accounts.

• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.

• Basic computer proficiency.

• A passion for fitness and health.

• Upbeat and positive attitude!

• Punctuality and reliability is a must.

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

• Strong listener with the ability to empathize and problem solve.

• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• High School diploma/GED equivalent required.

• Must be 18 years of age or older.

PhysicalDemands

• Continual standing and walking during shift.

• Continual talking in person or on the phone during shift.

• Must be able to occasionally lift up to 50 lbs.

• Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.

• Will occasionally encounter cleaning chemicals during shift.

Pay & Benefits

• Potential of up to three raises per year

• Great career advancement opportunities

• Insurance benefits for full time staff

• 401k benefits based upon eligibility

eligible