Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Job Summary

We are seeking a Member Service Respresentative (MSR) to join our team! As an MSR on the team, you will be responsible for assisting everyday members with their banking needs, which can include making deposits, making accurate change for businesses, and providing members with account information. You will also answer questions about the credit union and services provided, offer solutions to members facing issues with their accounts, and offer exceptional member service. The ideal candidate has exceptional customer service skills, strong attention to detail, and is comfortable working in a fast-paced environment.

Responsibilities

Greet customers and ascertain what their needs are

Assist customers with everyday banking needs

Follow all cash handling procedures and policies

Answer questions about banking options and products available to customers

Provide exceptional customer service and support

Qualifications

Previous experience in a banking setting desired

Strong communication and interpersonal skills

Strong customer service skills

Excellent attention to detail

Strong problem solving skills